DESCRIPTION

Happy Returns provides comprehensive return solutions for the world's leading online and omni-channel retailers and their customers. With Happy Returns' Full Stack Returns, retailers offer customers a best-in-class branded online return and exchange flow as well as the maximum flexibility for returning purchases. Shoppers enjoy multiple ways to return: in-person via Happy Returns' nationwide network of 390+ Return Bar locations, through the retailers' own stores, or by carrier. Happy Returns provides aggregated shipping and logistics across all channels with optimized disposition to destinations of the retailers' choice; all with comprehensive reporting and analytics. The result is a world class experience for customers (NPS® of 94) with maximum value for retailers and lower impact on the environment.

Happy Returns is based in Santa Monica, California and our investors include USVP, Upfront Ventures, and Lowercase Capital. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful

Position Summary

As a product manager, you will inspire, collaborate with, and energize team members to deliver a world class suite of products and services that enable Happy Returns to continue to rapidly scale our business in the huge ($290B) market for online returns.

The product manager will:

• Report directly to the COO/co-founder
• Play a key role in defining and managing new and existing features of Happy Returns' technology, including: meeting with internal and external stakeholders, gathering requirements, working with designers to build wireframes, fully documenting requirements, vetting requirements and designs with engineers, and participating in managing the successful deployment of new features
• Possible products you may work on include Happy Returns' end-user-facing mobile and web apps, middleware, back-end, partner integrations, reporting, accounting, and other systems
• Ensure the world class speed, reliability, scalability, and security of Happy Returns’ technology
• Work with retailer partners to understand their needs and capabilities and complete any necessary work to get them up and running with Happy Returns
• Perform any other work necessary to deliver a world class technology service to enable Happy Returns to rapidly and successfully scale our business

REQUIREMENTS

We are looking for someone with:

• A demonstrated track record of designing and shipping software products or features that are highly usable and reliable at scale: 2-5 years of successful experience required
• Excellent product sense; working independently as well as with UX designers and engineers, must have the ability to conceive of and refine UX designs/flows that are simple and effective
• Strong quantitative and analytical abilities
• A high aptitude for learning new systems and industries quickly and managing products across the full technology stack
• Strong technical knowledge of software design and development; CS degree preferred, some level of coding beyond HTML/CSS required
• Exceptional written and verbal communication skills
• The ability to manage and prioritize development tasks to maximize the effectiveness of the team and maintain engineers’ energy and enthusiasm over time
• Interest in e-commerce, logistics, and/or the L.A. startup community

BENEFITS

Compensation

Compensation for this position includes competitive pay and comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.

Diversity

We believe we work more productively and enjoy our jobs more when our team includes members with a diversity of backgrounds and life experiences. We seek to recruit candidates with diverse experience and take all reasonable steps to ensure our work environment is welcoming and respectful for everyone on our team.