As a Product Manager, Cloud Services, you will report to the Director of Product. You will develop products to help Mission provide top-tier managed services for AWS. You will work on product and service definition, feature prioritization, customer interaction, positioning, adoption, and enablement. You will collect feedback from our current customers and internal teams on our products and constantly seek to improve our services. 

This position is 100% remote.

Responsibilities

• Manage assigned Mission products and services, from conception to post-launch management, including feature development, positioning, and product details
• Help guide and execute Mission’s product strategy and roadmap 
• Engage with customers and our internal teams to understand customer needs and pain points and to promote broad adoption of Mission products and services
• Work with Mission teams to bring products and services to market and ensure all stakeholders are aligned on goals and timelines
• Create clear product requirements and user stories to develop new products and services, and support ongoing management of Mission’s product backlog
• Conduct user research, co-creation workshops, product experimentation, and design sprints
• Report on performance metrics for Mission products and services 
• Synthesize insights from user research, customer meetings, sales feedback, competitive analysis, and usage data to identify new opportunities
• Monitor the AWS market and stay up to date on AWS services
• Perform competitive analysis and ensure Mission services are differentiated
• Work with other Product Managers to jointly build innovative solutions to support our customer’s needs
• Be an expert on Mission products and services

Requirements

• 4+ years of technical product management experience bringing successful solutions to market
• 1+ year(s) working in a cloud MSP environment or experience working with hyper-scale cloud providers (e.g. AWS)
• Experience managing products through each phase of the product development life cycle
• Experience with road mapping, building customer journey maps, user story mapping, and creating personas
• Experience leading co-creation workshops and design sprints, conducting user research and product experimentation, and running and documenting customer interviews
• Experience creating and effectively presenting product collateral and tools, including data-informed strategies and product requirements
• Ability to find and address product development risks
• Experience designing technology-enabled services
• Familiarity with online whiteboarding tools, web analytics tools, prototyping tools, and experimentation platforms
• AWS Cloud Practitioner certification (required within the first year of employment)

Perks & Benefits

• Medical, dental, and vision insurance for employees and their dependents with options for 100% company paid premiums
• 401(k) plan with company matching
• Profit sharing bonuses based on performance
• Flexible Spending Accounts (Health and Dependent Care)
• Life insurance paid by Mission
• Paid time off (Unlimited FlexPTO, parental leave, volunteering time off)
• Inclusive work environment with several Employee Resource Groups
• Fully distributed team with flexible work hours
• Home office furniture & equipment expenses
• Flex stipend for use on cell phone, home internet, wellness, etc. It’s up to you!
• An internal department dedicated to helping team members on their career path