Director Product Management 

Boingo helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, universities, and military bases.

The Product Manager will be responsible for managing our enterprise management tools/portal, retail products and developing go to market plans with our marketing team. The Product Manager will streamline concept to launch product management of Boingo's customer facing management portal, retail Wi-Fi products, and will engage with existing customers and key partners.

 Responsibilities

• Define, manage and communicate the product vision and roadmap aligned with company objectives, and supported by market research, customer data and competitive analysis.
• Document and prioritize product specifications including goals, use cases and requirements.
• Distill business and product requirements and develop user stories based on these requirements.
• Lead and motivate a cross-functional team of sales and engineers through the product lifecycle, using iterative development methodologies.
• Lead, coordinate and communicate launch plans and post-launch activities with key stakeholders, and assist with day-to-day operational support. Gather customer feedback to validate that the product meets stated metrics.
• Measure customer satisfaction and track engagement metrics and deliver optimizations based on results.
• Understand Product Life Cycle Management with an ability to provide data driven customer feature / benefit, pricing, forecast, and leadership within a cross–functional finance, engineering, operations and sales matrix
• Discuss and challenge architectural concepts, tradeoffs, and new opportunities with technical team members
• Understand the Wi-Fi, LTE, 5G, DAS and Private Network commercial and technology ecosystem
• Logically organize and regularly present information to support forecasting, pricing, business analysis and customer input
• Seek out market trend information through industry contacts and secondary sourced research.
• Implement a feature / benefit / forecast matrix to support evaluation of engineering and company resources

Requirements

• 10+ years of product, sales engineering, or consulting experience in LTE, 5G, Wi-Fi or a similar data-driven market
• Experience with working with engineering and marketing to drive delivery and adapt to technical constraints without comprising user needs and to successfully launch programs
• Proficient knowledge of the telecommunications industry & landscape
• Experience leading technical / business trade off discussions
• Experience working in fast-paced and dynamic culture
• Proven track record of communication and people skills
• Driven by results, and organized; strong attention to detail and self-managed
• Experience working with and presenting data, including use of data visualization tools such as Tableau, Looker, or SQL a plus
• MBA degree preferred

Meet Boingo

Boingo Wireless, Inc. helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and staying healthy. There’s also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA six years in a row!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.

COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever.
The health, happiness, and welfare of our team – current and future teammates – is our top concern. Therefore, we’re conducting our “in-person” interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.

#LI-REMOTE