The role involves assisting users with product-related inquiries, conducting training sessions, gathering feedback, and maintaining support resources.
Description: Acts as a bridge between the end-user and the product team, focusing on usability and feature education.
Responsibilities:
Monitor the customer support queue for "how-to" questions and platform navigation help.
Conduct webinars and live training sessions for new platform features.
Gather user requirements for new tools or visualization dashboards.
Maintain the customer-facing Help Center and FAQ database.
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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