Product Support Sales Representative

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

Peterson Cat has a need for a Product Support Sales Representative based at our Chico, CA location.

SUMMARY

The Product Support Sales Representative (PSSR) is responsible for a variety of duties relevant to developing, promoting and selling Peterson offered products and Company service capabilities including but not limited to Contract Service Agreements, maintenance and repair services, retrofit and upgrades to existing equipment. Maintains close liaison with existing customer base and actively pursues new business. Interface effectively at all levels with customers, vendors and Peterson personnel. This position requires the PSSR to be away from the employer’s place of business more than 50% of the time interacting with customers at their locations and/or job sites.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Generates and develops new business to meet specified business goals.  Plan the sales calls itinerary for assigned territory.

• Makes sales calls on existing and prospective customers in a professional manner.  Maintains and nurtures new and existing customer relationships through frequent customer contact.  Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes. 

• The  PSSR must spend a minimum of 50% of the workweek making sales calls in territory.

• Promote and sell Caterpillar parts and company service capabilities; inspect equipment; develop proposals and estimates; prepare and deliver quotations, develop and sell annual maintenance contracts.

• Utilize CRM software; Follow up on sales calls as needed to ensure completed job and customer satisfaction; intercede to solve problems and disputes. 

• Cooperate and communicate with sales, service and parts personnel; understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.

• Keep current on customer equipment inventory and needs; keep current on new products and product changes and relevant company sales policies and procedures; seek out and submit cost improvements.

• Ensure that all required customer paperwork is complete, accurate, and submitted on time.

• Possesses and maintains thorough knowledge of product materials and literature to support promotional efforts.

• Continually gather information on local competition and prevalent industry and business climate within the region; communicates information to management and others as needed.

• Operate company or personal vehicle as needed.

QUALIFICATIONS

Associates Degree from a fully accredited college; and a minimum of three years of directly related sales experience, preferably in the heavy equipment, truck parts, or service business; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and maintain a valid driver’s license with a clean driving record.

The pay for this position is $30,000. This position also participates in a commission plan. We also offer a total compensation package in addition to base salary.

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