Product Support Engineer

The Deployment Engineering team at Anduril is dedicated to the operational success of our cutting-edge products in the defense technology sector. They manage the support and sustainment of Anduril systems, ensuring optimal performance and longevity throughout their lifecycle. By partnering closely with engineering, manufacturing, reliability, and operations teams, they deliver exceptional support to both deployment and product teams. The team develops comprehensive product support and sustainment strategies, implementing robust systems that maintain high standards for our advanced technologies in the field. Through their efforts in sustainable product management, the Deployment Engineering team plays a crucial role in Anduril's continued innovation and success.

As a Product Support Engineer at Anduril, you will lead the charge in developing and implementing hardware sustainment strategies for our cutting-edge defense technology products. Your role will be pivotal in ensuring the longevity, reliability, and operational readiness of our systems throughout their lifecycle. You'll collaborate extensively across engineering, quality, reliability, and operations teams to create and maintain comprehensive product sustainment plans. A key responsibility will be owning the maintenance strategy, working hand-in-hand with manufacturing engineers to develop precise work instructions. Your expertise will be crucial in partnering with engineers and technical writers to develop and maintain up-to-date product manuals. In this role, you'll also interface with demand, supply, and logistics teams to make informed recommendations for spares and maintenance procedures, ensuring optimal product support. Your involvement will span all aspects of product development and system sustainment activities, from initial design and planning to ongoing improvements. The ideal candidate will be a self-starter who thrives in dynamic environments, possesses a deep understanding of complex military systems, and can drive innovation in product support and sustainment strategies. Additionally, you'll partner closely with environmental health and safety teams to guarantee that our products meet the highest safety standards. This multifaceted role offers the opportunity to make a significant impact on Anduril's product lifecycle management and contribute directly to our mission of advancing defense technology.

WHAT YOU'LL DO

• Architect and implement cutting-edge sustainment strategies for advanced defense systems
• Spearhead the development of comprehensive lifecycle support plans for Anduril's innovative products
• Drive continuous improvement in product reliability, availability, and maintainability metrics
• Collaborate with cross-functional teams to optimize product design for long-term supportability
• Develop and refine predictive maintenance models using data analytics
• Partner with technical writers to create and manage technical documentation, including maintenance manuals, rework instructions and troubleshooting guides
• Ensure compliance with defense industry standards and regulations in all sustainment activities
• Support Hardware & Software change documentation

• 5+ years of experience in product support, sustainment, or systems engineering
• Experience with complex military systems or defense technology products
• Technical expertise and application of engineering principles
• Proficiency in CAD software and product lifecycle management tools, reviewing technical drawings/schematics
• Knowledge of reliability engineering and predictive maintenance techniques
• Ability to travel to for on-site support and customer engagement as needed
• Ability to relocate, if not already local to be onsite in Costa Mesa, CA
• Eligible to obtain and maintain a U.S. Top Secret/Secret clearance

• Bachelor's degree in mechanical, electrical, or aerospace engineering, or related technical field
• 5+ years of demonstrated experience working in a high rigor environment (aerospace, automotive, security systems, medical devices, nuclear, etc.)
• Understanding Technical Data Package (drawings, parts lists, interface control documents, and electrical schematics).
• Broad knowledge of Integrated Logistics Support (ILS) processes, including sustainment and supportability principles and concepts.
• Ability to work effectively in unstructured environments and adapt to changing priorities
• Strong self-motivation and ability to work independently
• Exceptional problem-solving skills and analytical thinking
• Possess high attention to detail and strong organizational skills
• Excellent written and verbal communication skills – you must have an ability to synthesize complex quantitative data into clear decision statements
• Demonstrated ability to learn and master new technologies quickly