Product Support Engineer

What you’ll do

As a Customer Support Technician focused on our Modular Data Center products, you’ll be on the front lines ensuring our customers’ operations run smoothly. This role is hands-on and field-focused, working directly with customers to implement solutions, troubleshoot issues, and keep systems online. From breakers tripping to cooling fans going out, you’ll diagnose problems, perform onsite fixes, and coordinate with our engineering and operations teams to deliver reliable, scalable infrastructure. If you enjoy solving problems in real time and want to play a critical role in supporting some of the world’s fastest-growing industries, this role is for you.

Where you’ll work

This role will be based in our Houston office. You must be willing to work in the office full-time, outside of your field based support work. Expect to travel across the U.S. to customer sites up to 25% or more.

Responsibilities

• Provide onsite support and troubleshooting for Giga’s Modular Data Center products at customer locations.
• Diagnose and resolve electrical and mechanical issues such as tripped breakers, fan failures, and cooling system problems.
• Install, configure, and implement solutions for customers as part of product deployments.
• Serve as the primary technical point of contact for customers, ensuring a high level of satisfaction and responsiveness.
• Collaborate with engineering and manufacturing teams to escalate complex issues and drive permanent solutions.
• Document troubleshooting steps, resolutions, and service reports to build knowledge and improve processes.
• Train customer teams on proper use and basic maintenance of Giga equipment.
• Support continuous improvement initiatives for service quality, response times, and reliability.

Requirements

• 3+ years of experience in field service, technical support, or customer-facing electrical/mechanical technician roles.
• Sufficient customer-facing and communication skillset
• Strong hands-on troubleshooting skills with electrical systems, cooling systems, or power distribution equipment.
• Ability to read and interpret electrical diagrams, schematics, and manuals.
• Excellent problem-solving and communication skills with the ability to interface directly with customers.
• Willingness to travel locally and regionally to customer sites as needed.

Bonus points 

• Experience supporting data centers, modular infrastructure, or critical power systems.
• Background working with transformers, switchgear, or power distribution units (PDUs).
• Certifications such as OSHA 10/30, NFPA 70E, or other safety/technical credentials.
• Experience with HVAC or cooling systems in industrial or data center environments.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites where all offices come in–person to collaborate