Product Support Data Coordinator

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter.  Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Job Description

SUMMARY

The Product Support Data Coordinator is responsible for ensuring valid and accurate Product Support data within internal and external applications. Primary functions include entering and maintaining customer equipment population records and claiming, auditing, and reconciling discounts from Caterpillar.

ESSENTIAL JOB FUNCTIONS

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Enter and maintain customer equipment population records with valid and accurate data.
• Claim, audit, and reconcile discounts from Caterpillar using Product Support Commercial System (PSCS).

• Ensure the accuracy and integrity of Product Support data within DBS and related Caterpillar applications, including Opportunity Lead Generation Analyzer (OLGA), PSCS, DNA, and Sales to Users (STU).

• Assist with resolution of Data Notification Alerts (DNA’s) as needed.
• Assist with creation and maintenance of written standard operation procedures (SOP’s) for all functions, processes, and procedures related to job functions.
• Maintain punctual, regular, and predictable attendance.  

OTHER JOB FUNCTIONS

• Assist as needed with maintenance of customer records within DBS and/or company Customer Relationship Management (CRM) system.
• Work collaboratively in a team environment with a spirit of cooperation.  
• Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. 
• Respectfully take direction from supervisor/manager.  

QUALIFICATIONS

• Associates Degree from a fully accredited college or technical school preferred.
• Minimum of two (2) years of directly related experience with data inputs and/or analysis, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

The California hourly pay range for this position is: $28.00 - 33.00 hourly. The Oregon hourly pay for this position is $25.00 - 29.00. We also offer a total compensation package in addition to base salary. 

#INDjobs

This description describes only the general nature and level of work encompassed by this job. This description is not a comprehensive listing of all responsibilities, duties, and skills of employees at this level. Peterson is an Equal Opportunity Employer/Affirmative Action Employer.