Product Strategy & Operations Manager

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Strategic and operationally-focused, Product Strategy & Operations Manager drives the execution of our product strategy while optimizing our product development lifecycle. This role requires a leader who excels at operational excellence, process optimization, and cross-functional collaboration to ensure seamless product launches and ongoing success. This role will work closely with product management, engineering, design, marketing, and other key stakeholders to bring our product vision to life and maximize its impact in the market.

What Will You Do?

• Execute the short-term product vision and strategy. Conduct market research, competitive analysis, and customer analysis to inform immediate opportunities and inform near-term product development.
• Evaluate new product opportunities. Assess the viability of new product ideas and develop business cases for potential investments.
• Communicate the product vision to key stakeholders. Ensure alignment and buy-in from leadership, product teams, and other departments.
• Manage entire product development lifecycle. Implement best practices for product planning, development, launch, and iteration, with a focus on efficiency and speed-to-market.
• Establish policies, procedures, and processes across product teams and scale product knowledge within the company.
• Own and develop strategies and operational plans for Product Operations team’s top priorities.
• Drive cross-functional collaboration. Foster strong relationships with key stakeholders across product, engineering, design, marketing, and other departments to ensure seamless execution and launch of products.
• Manage product development tools and technologies. Manage tools to support product planning, user feedback, data analysis, and go-to-market activities.
• Develop and maintain product documentation and knowledge management systems. Ensure that product information is readily accessible and up-to-date for all stakeholders.
• Analyze process performance and identify areas for improvement. Track key metrics, conduct data analysis, and provide insights to inform product strategy and decision-making.
• Champion a culture of data-driven decision-making and continuous improvement. Promote a data-driven approach to product development and foster a culture of experimentation and learning.
• Monitor and analyze the performance of product launches. Track key metrics, identify areas for improvement, and make recommendations for future launches.
• Stay abreast of industry trends and best practices in go-to-market strategy.

What Will You Bring?

• BA/BS Degree (4-year) (Advanced Degree Preferred) Business Administration, Product Strategy or relevant field
• 4-6 years years of experience in product management, product operations, or corporate strategy 
• Experience with product management tools (e.g., Jira) and data analytics platforms.
• Experience in the ticketing or e-commerce industry.
• Proven track record of successfully launching and scaling products in a fast-paced environment
• Deep understanding of product development methodologies, agile frameworks, and lean principles.
• Strong analytical and problem-solving skills, with experience in data analysis and reporting.
• Excellent communication, interpersonal, and collaboration skills.
• Passion for live entertainment and a desire to contribute to the success of AXS.
• Familiarity with design thinking principles and user research methodologies.

Pay Scale: $97,451.00 - $127,905.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

• Stage 1: 20-30 virtual preliminary interview 
• Stage:2: 30-45-min virtual Hiring Manager Interview 
• Stage 3: Two 30-min virtual interviews with Product Management team leaders
• Stage 4: 30-min Executive Interview 

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.