Summary
The Product Owner, Order Management plays a critical role in strategic and day-to-day execution of work spanning multiple systems, including components of the Laboratory Information System (LIS), data capture/abstraction platforms and accessioning workflows. This is a cross-functional role that supports the development and optimization of workflows related to how data is collected, validated, and processed, ensuring efficient, compliant workflows that support the testing lifecycle.
GeneDx is seeking a Product Owner to drive strategic and day-to-day execution across multiple internal systems—spanning the Laboratory Information System (LIS), data-capture/abstraction platforms, and accessioning workflows. Your goal is to streamline how data is collected, validated, and processed, ensuring efficient, compliant, and high-quality outcomes throughout the testing lifecycle.
Job Responsibilities
- Understand Business domain knowledge and operational knowledge to support delivery of prioritized programs and projects within the GeneDx Product Pillars.
- Own and prioritize product backlogs for internal and third-party applications—optimizing existing features, enabling new capabilities, and ensuring system alignment with operational goals, regulatory compliance, and user needs.
- Lead discovery and requirements gathering with cross-functional stakeholders across Laboratory Operations, Clinical teams, Data Engineering, and Quality/Regulatory.
- Partner with Engineering and cross-functional teams to design workflows and interfaces that are audit-ready, clinically accurate, optimized for efficiency and usability, and observable.
- Define milestones, epics and stories on approved projects and determine delivery timelines based on scope, dependencies, and priorities.
- Proactively Report on progress, timelines and roadblocks to stakeholders through written and oral presentations.
- Create core product documentation including PRDs, annotated wireframes, workflow diagrams, UAT scripts, and performance dashboards.
- Lead agile ceremonies including story writing, backlog grooming, sprint planning, stand-ups, demos, and retrospectives to drive alignment and unblock delivery.
- Orchestrate operational work with innovation and improvement work priorities and proactively adjust timelines.
- Define, track, and analyze KPIs related to operational performance, user engagement, and system reliability and report progress to stakeholders.
- Collaborate with Engineering and subject matter experts to deliver improved workflows and dynamic, context-sensitive tools for data capture, abstraction, accessioning, and other workflows required for order management.
- Serve as the subject matter expert on flow of samples, data, and documents through manual and automated paths across test types, payor flows, and downstream systems
Education, Experience, and Skills
- Minimum 2–3 years of experience in product ownership, product management, or workflow/process optimization within a regulated, complex operations environment
- Experience of Software Engineering development practices, such as SDLC, SCRUM, AGILE
- Bachelor’s degree required; advanced degree or experience in clinical/diagnostic labs strongly preferred
- Strong systems thinking: ability to design and optimize multi-user workflows across digital and physical touchpoints
- Working knowledge of laboratory workflows, automation systems, LIMS platforms, and regulatory frameworks (e.g., HIPAA, CLIA, CAP, NYS, FDA)
- Proven success partnering with cross-functional teams including Engineering, UX, Operations, QA/RA, and Medical
- Experience translating complex requirements into clear, actionable user stories and product specs
- Familiarity with agile methodologies, iterative product delivery, and human-centered design principles
- Excellent communication, prioritization, and stakeholder management skills
- Mission-driven mindset and a sense of ownership for building systems that improve healthcare delivery
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Acknowledgements
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
#LI-REMOTE
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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