Pursue your tomorrow, today. #workatliberty
Liberty Mutual Insurance Logo

Liberty Mutual Insurance

Product Owner I, Customer Relationship Management

Posted Yesterday
Be an Early Applicant
Remote or Hybrid
Hiring Remotely in Plymouth Meeting, PA
108K-153K Annually
Mid level
Remote or Hybrid
Hiring Remotely in Plymouth Meeting, PA
108K-153K Annually
Mid level
The Product Owner leads the agile team, prioritizes product features, maintains the backlog, and ensures alignment with business goals and stakeholder needs.
The summary above was generated by AI

Description
This Product Owner will own execution for digital products supporting customer relationship management and related compliance processes. As a member of an agile team, the product owner represents the voice of the customer and the organization through the delivery business value. The role works closely with stakeholders (business and technology), to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. Success requires understanding customers' problems and desired outcomes in detail and ensuring clear definition, priority, and squad/team focus on the most valuable work for the organization. The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value for the customer through the lens of the organization.
  • Contributes to the creation of product vision and alignment with strategic priorities with stakeholders.
  • Communicates the product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
  • Collaboratively builds the squad/team product roadmap based on strategy and ongoing input from stakeholders.
  • With the squad/team, contributes towards achieving assigned product KPIs.
  • Manages product(s) with a low-medium degree of strategy, scope, and complexity.
  • Owns and maintains the product backlog and is accountable for its contents, prioritization, and acceptance criteria.
  • Accountable for clear, actionable user stories.
  • Sets priorities and actively participates in squad/team quarterly planning.
  • Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.
  • Participates in squad/team demos, retrospectives, and all other ceremonies.
  • Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
  • Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
  • Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
  • Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
  • Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly.
  • Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio.
  • Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
  • Contributes to customer-driven design and usability testing.
  • Ensures a well-positioned product through market & industry analysis.
Qualifications
  • Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities, etc.) and a minimum of 2 to 4 years direct experience with agile teams as well as 5 years in business, technology or consulting.
  • Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
  • Able to make difficult and quick decisions daily.
  • Problem solver with ability to lead the team to push the solutions and progress.
  • Experience in the insurance industry preferred.
  • Knowledge of relevant products and portfolio preferred.
  • Experimental mindset to drive innovation amongst uncertainty.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

USD $108000.00 - $153000.00

Top Skills

Agile Methods
Project Management

Similar Jobs at Liberty Mutual Insurance

Yesterday
Remote or Hybrid
United States
108K-153K Annually
Mid level
108K-153K Annually
Mid level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
The Product Owner will lead the execution of digital products for customer relationship management, ensuring alignment with both customer needs and organizational goals. Responsibilities include managing the product backlog, collaborating with stakeholders, and monitoring product health.
Top Skills: Agile MethodologiesCustomer Relationship ManagementIt Project Management
Yesterday
Remote or Hybrid
United States
108K-153K Annually
Mid level
108K-153K Annually
Mid level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
The Product Owner will lead the execution of digital products for customer relationship management, ensuring alignment with both customer needs and organizational goals. Responsibilities include managing the product backlog, collaborating with stakeholders, and monitoring product health.
Top Skills: Agile MethodologiesCustomer Relationship ManagementIt Project Management
2 Days Ago
Remote or Hybrid
United States
123K-174K Annually
Mid level
123K-174K Annually
Mid level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
The Product Owner II will drive the underwriting risk rating and pricing portfolio, collaborating with teams to enhance product delivery and customer satisfaction.
Top Skills: Agile Development MethodologiesInsurance Industry KnowledgeIt Project Management

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account