Product Owner, Claims

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An individual contributor that serves as the customer proxy to the Agile team within the agile process and is the final authority for decisions regarding priority, business value, and functionality for all the work done by the Agile development team. The Product Owner possesses an in-depth knowledge of goals and desired objectives of the work. They will own, define, and prioritize the team backlog, establish story acceptance criteria, drive content via prioritized user stories, obtain customer validation and accept stories, ensuring that the solution effectively addresses overall program priorities. The Product Owner may be working on a Scaled Agile Release Train as part of the Product Management team, or they may work on an independent Agile team and have Feature as well as story ownership.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Supports one to two Agile Scrum teams on initiatives of medium to large complexity
• Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories, obtains customer validation and accept stories, ensuring that the solution effectively addresses overall program priorities.
• Attends Scrum ceremonies (such as daily standups, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the Scrum Master, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering high quality solutions. Fosters an environment of continuous improvement / learning.
• Facilitates Product Backlog Refinement including reviewing and updating backlog item definition and developing acceptance criteria and value statements, providing information to the team so they can establish technical feasibility and scope estimates, analyzing ways to split backlog items into smaller chunks of incremental value, helping to inform the enablersrequired to support new features and capabilities, and establishing their capacity allocation.
• Builds customer and user insights into all stages of the Scrum planning and execution process, ensuring the continuous validation of Stories with Customers and business users.
• Proactively reviews metrics, and stakeholder feedback for continuous improvement opportunities.
• May collaborate with Product Managers, Senior Product Owners and other Product Owners, to ensure Stories align to value, goals and objectives of long term business vision.

May perform additional duties as assigned.
Reporting Relationship
Typically, Manager or above
Skills, Knowledge & Abilities

• High learning agility, early adopter with developing level of impact / emerging strong track record
• Ability to build relationships with the team and stakeholders
• Willing to develop conflict resolutions skills
• Ability to enact change quickly
• Stand as an example to Agile team members by inspiring, encouraging and providing constructive feedback
• Good leadership skill
• Ability to work directly with Product Management, business stakeholders and technical/product teams
• Some domain knowledge of solutions being developed

Education & Experience

• Bachelor's degree or equivalent work experience
• Typically a minimum of 3-5 years as a Business Analyst, Project Manager or related role
• Experience with insurance or finance based products
• Successful track record with Agile methodologies
• Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO)

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I n certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .