About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team:
Upstart's Growth team is dedicated to creating a seamless product experience that allows customers to effortlessly discover and access Upstart’s credit products, both for the first time and on an ongoing basis. By building exceptional, customer-centric experiences, this team plays a crucial role in making Upstart the premier destination for consumer credit, driving growth and unifying Upstart’s product portfolio into a cohesive, multi-product marketplace.
As a Product Operations Manager on Growth, you’ll drive delivery for the products and platforms that power Upstart’s customer growth. You’ll partner closely with Product Managers and Engineering Managers to translate strategic priorities into executable plans - defining milestones, managing dependencies, mitigating risks, and ensuring cross-team alignment. You’ll work across multiple squads to create transparency, improve execution velocity, and ultimately ensure we deliver measurable business impact for the Growth vertical.
How you’ll make an impact
- Drive execution across Growth team’s roadmap - partner with product teams to translate strategy into actionable delivery plans, define milestones, manage dependencies, and ensure consistent progress toward business outcomes
- Own cross-functional delivery - coordinate work across multiple squads (marketing platform, customer platform, shared infra) and business teams to ensure alignment and business results
- Enable speed and quality in how we ship - Identify and mitigate risks early, streamline planning and release processes, and champion delivery velocity for highest impact
- Establish operating rigor and visibility - create frameworks, reporting cadences, and communication rhythms that bring clarity to priorities, trade-offs, and progress for leadership and partner teams
- Drive continuous improvement -analyze delivery metrics, retrospectives, and program learnings to evolve how Growth teams plan, build, and deliver
Minimum Qualifications
- 8+ years of experience leading cross-functional software delivery or platform programs, ideally spanning multiple engineering teams and products
- Technical fluency - able to understand system dependencies to drive informed decisions and unblock execution
- Proven ability to plan and deliver complex roadmaps, managing competing priorities while ensuring alignment across engineering, product, and go-to-market teams
- Excellent communication and influence skills, with experience driving clarity and accountability across technical and non-technical stakeholders
Preferred Qualifications
- Experience working in the Growth domain across consumer and platform facing products, preferably in highly regulated industries (financial services, healthcare, etc.)
- Demonstrated ability to improve delivery velocity and operational rigor through process design, tooling, or data-driven retrospectives
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
What you'll love:
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
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