Product Operations Associate I

Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of the Product Manager, the Product Operations Associate I is responsible for day-to-day activities of the Business operations related to the support of Product Department function. The Product team is responsible for product development, maintenance, and oversight, enhancing customer and partner satisfaction.

• Acting as resident subject matter expert (SME) for all products.
• Strong understanding of Agent/ISO processes for setup and pricing merchant services
• Tracking KPIs to ensure observation of operational policies and procedures and exercising independent judgment and discretion to enhance delivery of service standards/levels, within Company parameters.
• Recommending and implementing processes and/or strategies for quality assurance based on client or staff feedback.
• Shaping and supporting the goals and strategies for various partner campaigns.
• Introducing products to pilot groups of customers and ISVs/ISOs/agents to ensure successful implementation.
• Recommending and implementing strategies, processes, and procedures to enhance retention and enterprise client services.
• Testing and logging for both pending updates to production and identifying issues within production to assist development team.
• Working with customers and partners on technology enhancements, providing training for products
• Coaching staff and customers on product functionality to strengthen customer/partner relationships through strategic application of technology and customer appreciation.
• Reinforcing and maintaining a customer-focused collaborative team culture to exceed both customer and Maverick’s goals with integrity and professionalism at all times, including, without limitation, in times of organizational change.
• Creating, updating, and maintaining training manuals/decks related to products.
• Supporting organizational tasks and projects on an as-needed basis.

This position reports daily to our office in Calabasas, CA

Qualifications:

• HS Diploma and relevant experience. College degree a plus!
• Experience working in Bankcard processing industry (acquiring) specific experience (i.e. experience working for a processor, sponsor bank, merchants, and/ or card brand.)
• Proficiency with Microsoft Suite, ASANA and other related project management tools
• Experience with coding languages preferred (JS, CSS, HTML, etc.)
• Experience with API Documentation, Google Analytics or similar marketing analytic tools
• Experience with screenshare / meeting software
• Strong analytical and problem-solving abilities.
• Ability to listen to others and communicate in an effective manner. The ability to communicate in writing and otherwise.
• Ability to prioritize competing task and manage time effectively. 
• Ability to focus on achieving goal and results consistent with the organization's objectives.
• Attention to detail to ensure work is complete and accurate.
• Ability to follow up with others to ensure that agreements and commitments have been fulfilled.
• Ability to support, promote, and ensure alignment with the organization's vision and values.
• Flexibility within organizational changes in light of internal and external trends and influences.

What We Offer:

• Competitive Salary, Bonuses, and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up matching contribution.
• Commitment to Career Development and Advancement.
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Stocked kitchen, and more!

Pay Range: $68K -78K annually + Benefits