Senior Product Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Print Reach, part of the Fullsteam organization, is a leading provider of comprehensive software solutions tailored for the print and mail industry, focusing on streamlining operations, boosting profitability, and enhancing workflow efficiency

Midnight is a leading print management solution designed to help enterprise print and mail shops streamline their operations, optimize workflows, and improve efficiency. As an advanced MIS (Management Information System), Midnight provides tools for estimating, job tracking, postage accounting, inventory management, reporting, and more.

As a Senior Product Manager, you will be responsible for shaping Midnight’s product strategy, defining new features, and working closely with cross-functional teams to bring them to market. You will leverage AI development technologies, market research, and data-driven decision-making to improve Midnight’s capabilities and maintain its competitive edge. This role requires a strong mix of strategic thinking, execution, and leadership, with an emphasis on balancing customer needs, business goals, and technical feasibility.

Key Responsibilities:

Product Strategy & Roadmap
● Define and drive Midnight’s long-term product vision and ensure alignment with business goals.
● Develop and maintain a strategic product roadmap, prioritizing features and enhancements that deliver the most value.
● Identify opportunities for automation, AI-driven insights, and improved integrations to enhance Midnight’s functionality.
Execution & Delivery
● Own the entire product development lifecycle, from concept to launch, ensuring timely and high-quality releases.
● Work closely with engineering, design, and QA teams to define product requirements and oversee Agile development cycles.
● Translate customer feedback and business needs into clear, actionable user stories and acceptance criteria.
● Drive scalability and performance improvements, ensuring Midnight remains a robust, reliable solution for users.

Customer & Market Insights
● Conduct user research and industry trend evaluations to refine Midnight’s market position.
● Work with sales and customer success teams to gather insights and translate customer feedback into product improvements.
● Define and track key product success metrics (KPIs) to evaluate feature adoption and overall product performance.
Cross-Functional Collaboration & Leadership
● Act as a bridge between technical and non-technical teams, ensuring smooth communication and alignment.
● Partner with marketing and sales teams to develop go-to-market strategies, product messaging, and training materials.
● Lead internal product demos and executive updates, articulating product progress and key decisions.
● Mentor and guide junior product managers, contributing to a strong product management culture within the organization.

Qualifications & Skills:

Required:
● 10+ years of product management experience, ideally in SaaS, B2B, ERP, or workflow automation software.
● Technical acumen, with an understanding of APIs, cloud-based platforms, and system integrations.
● Experience leading end-to-end product development, from discovery to launch.
● Proven ability to use data, customer insights, and business strategy to inform product decisions.
● Exceptional leadership and communication skills, with experience managing crossfunctional teams.
● Experience working in Agile/Scrum environments, with tools like Jira, Trello, or Asana.
 

Preferred:
● Experience in print MIS, ERP, or related workflow automation software.
● Leveraging AI as the core of the product development lifecycle.
● Familiarity with AWS serverless architecture, AI-powered automation, or business intelligence tools.
● Strong background in UX/UI best practices, A/B testing, and user journey optimization.
● MBA or equivalent experience in product strategy is a plus.

Salary Range: $61,450 - $130,000

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.