Product Manager

Job Description
DESCRIPTION:
Duties: Develop strong functional and technical understanding of Branded Card product family, technology platforms, operations and servicing, to assist in the delivery of technology solutions. Develop strong partnerships with the Area Product owners and cross functional stakeholders to develop a robust product roadmap. Write user stories and contribute to the work in the team(s) sprints. Coordinate and communicate sprint, testing and implementation schedules. Comprehend card product platforms with UI's, API's, Services and data driven insights. Identify potential roadblocks and develop recommendations to address for delivery issues, change requests, pre-release QA and production issues. Monitor product performance and industry assessments to assist in reporting, dashboards, stakeholder reviews and best practices.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Business Administration, Marketing, Finance, Applied Computer Science or in a related field of study plus 3 years (36 months) of experience in the job offered or as Product Manager, Associate, QA Tester, Associate- Projects, or in a related occupation. The employer will alternatively accept a Bachelor's degree in Business Administration, Marketing, Finance, Applied Computer Science or in a related field of study. plus 5 years (60 months) of experience in the job offered or as Product Manager, Associate, QA Tester, Associate- Projects, or in a related occupation.
Skills Required: This position requires experience in the following: Delivering large and complex initiatives across multiple functional and product groups in a high demand environment leveraging both the Agile and Waterfall methodologies; Performing analysis on the Architecture developed on the AWS platform and interact with technical teams to implement the solution based on the architecture; Leveraging Agile project management methodologies, including use of agile project management tools like Jira, Jira Align and Confluence; Documenting and delivering comprehensive, high-quality Business Requirements and runs joint application development (JAD) sessions among the products and tech teams to implement the Feature(s); Documenting the customer journey and identify ways to improve customer pain points based on process optimization, technology, change management, and/or communication; Leveraging deep understanding of how to get a product off the ground, guides the successful launch of products, gathers crucial feedback, and ensure seamless client experiences; Leading product life cycle activities for assigned initiatives including discovery, ideation, strategic development, requirements definition, and value management; Ensuring high-quality output and artifacts for design, development, test architecture, and UX design by leveraging standard methodologies including requirements, quick reads and testing acceptance criteria leveraging Gherkhen format; Using Platform Ul's, API's, and data analytics to effectively deliver products and experiences to support the customer card journey; and Partnering with Design, Technology, Data, Operations and Servicing for resourcing, controls, readiness, and delivery via Platform Ul's, API's and Data Analytics to deliver products and experiences to support the customer card journey.
Job Location: 201 N. Walnut Street, Wilmington, DE 19801.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.