Product Manager, Voice of the Customer – US Market

Veriforce-Alcumus is seeking a customer-obsessed, externally facing Product Manager, Voice of the Customer (VoC) for the US market. This strategic role is the connective tissue between our US customers, commercial leaders, and the global product organization - ensuring that the unique needs, challenges, and feedback from the US market are fully captured, understood, and represented in our product strategy.

This is a highly visible, customer-facing role that requires exceptional communication skills, professionalism, and the ability to build trust with senior stakeholders across our customer base. You will directly engage with customers, prospects, and advisory groups -facilitating structured feedback programs and ensuring their voices are consistently and credibly represented in how we prioritize, design, and deliver our products.

As the face of product in the US market, you’ll lead efforts to embed a customer-first mindset across our organization, ensure regional needs shape our global roadmap, and bring clarity and momentum to the way we respond to market signals.
This position holds end-to-end responsibility for ensuring the customer voice loudly and consistently guides our product decisions. You will lead the translation of insight into action - owning structured approaches for listening to users, surfacing market-relevant trends, and embedding a customer-first mindset into everything we build. You’ll be the go-to product leader for regional teams, building scalable systems to listen, learn, and advocate for market-relevant innovation.

• Design and implement scalable VoC programs tailored to the US market, including:
  - Digital surveys
    - Focus groups
    - Customer advisory boards
    - Product feedback sessions
• Build repeatable processes for gathering and synthesizing customer, prospect, and internal stakeholder feedback across segments.

• Own the role of customer advocate in product planning, ensuring customer needs—not assumptions—drive roadmap priorities.
• Partner with product leaders to ensure insights inform investment decisions, backlog prioritization, and feature scoping.
• Influence roadmap and GTM strategy by providing a clear picture of what customers in the US need, use, and value.

• Use tools such as Pendo (or equivalent) to analyze product engagement across the US customer base.
• Correlate usage data with customer sentiment to identify opportunities, friction points, and unmet needs.

• Drive tight alignment between regional insights and global product direction.
• Ensure the field and product teams are connected through ongoing information-sharing and feedback loops.
• Collaborate with Product Ops, Engineering, Marketing, and Product Management to bring the voice of the US market to life in our solutions.

Your two core stakeholder groups are:
• US Regional GTM and Customer Success Teams
  - Collaborate to gather structured feedback across the full customer lifecycle
  - Build trusted relationships that ensure field perspectives flow directly into product thinking
• Global Product Leaders and Segment Product Managers
  - Act as the insight partner they rely on for answering market-facing questions and validating assumptions
  - Ensure the US market is consistently represented in strategic planning

• Voice of Customer Framework Established – Launch and operationalize a formal VoC program in the US, including surveys, focus groups, and a regular cadence of structured feedback.
• Customer Advisory and Feedback Cadence in Place – Stand up US-based customer advisory boards or feedback groups aligned to key customer types and segments.
• Product Usage Analytics Active – Deploy and maintain usage tracking tools (e.g., Pendo) to generate insight dashboards and behavior-based feedback loops.
• US Market Insight Reporting Cadence Created – Establish a monthly or quarterly deliverable for US customer insight summaries to influence roadmap planning.
• Strong Interlocks with Regional and Global Teams – Build consistent, trusted working rhythms with the US GTM team and global product managers.
• Tangible Product Strategy Influence Demonstrated – Deliver at least 3 examples in the first year where US VoC input directly influenced product roadmap or feature decisions.
• VoC Impact Metrics Defined and Baseline Established – Define key success measures and begin tracking baseline performance to assess the impact of VoC programs.
• Market and Customer Intelligence Resources– Create insight repositories, reporting templates, interactive dashboards, communication toolkits, and training materials to enable product and commercial teams to consistently leverage market and customer intelligence.

• 4+ years of experience in product management, customer research, or customer success within a B2B SaaS or technology environment
• Demonstrated success operationalizing voice of customer programs and influencing product teams
• Experience using product analytics tools (e.g., Pendo, Mixpanel, Amplitude) to extract and communicate insights
• Strong communication, facilitation, and storytelling skills
• Proven ability to work cross-functionally across regional and global teams
• Deep understanding of the US compliance, risk, or B2B enterprise market is preferred
• A mindset grounded in curiosity, systems thinking

Here are just a few of the great reasons you should join our team!

• We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
• Veriforce provides
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work

All job offers will be contingent on successful completion of a drug screen and background check.