Product Manager- System Applications

The Product Manager, Systems Applications will own the product strategy, roadmap, and performance of Veriforce’s back-office systems—primarily Salesforce, Zuora, and Microsoft Dynamics, along with other internal platforms critical to service delivery, customer support, and operational efficiency. This role ensures these systems are productized, scalable, and designed to enable global growth while reducing manual effort, improving data quality, and accelerating time-to-value for both internal teams and customers.

The ideal candidate will blend product management expertise with a deep understanding of enterprise systems, AI- and ML-enabled workflows, business process optimization, and change management. They will partner closely with Product Operations, Engineering, Customer Success, Commercial teams, and regional stakeholders to deliver system enhancements and intelligent automation capabilities that directly impact business outcomes.

Platform Strategy & Ownership

• Own the vision and roadmap for Salesforce, Zuora, and Microsoft Dynamics, and related internal platforms, ensuring alignment with Veriforce’s intelligent platform strategy.
• Incorporate AI/ML-powered features—such as predictive analytics, workflow automation, and intelligent recommendations—into platform design.
• Prioritize system enhancements that leverage AI to streamline onboarding, Sales, customer support, Service delivery, and internal workflows.

• Define, manage, and communicate a roadmap for Salesforce, Zuora, and Microsoft Dynamics, and other systems applications, balancing quick wins with long-term platform evolution.
• Partner with Engineering, Admin, and Operations teams to design and deliver AI/ML-driven capabilities that reduce manual effort, improve accuracy, and accelerate decision-making.
• Ensure system designs are scalable, configurable, and integrated with other product and service delivery systems.

• Serve as the voice of internal platform users, gathering insights from GTM, Customer Success, and operational teams.
• Identify opportunities to use AI/ML to automate repetitive tasks, improve reporting, and surface actionable insights.
• Partner with analytics teams to ensure system-generated data supports both operational needs and customer-facing intelligence.

• Collaborate with cross-functional teams to ensure AI-enabled system changes are adopted, understood, and effectively rolled out.
• Support training and enablement for new features, emphasizing the use of AI-powered tools.
• Work closely with the VP of Intelligent Platform Strategy to align internal platform enhancements with the company’s broader AI/automation initiatives.

• Define and monitor KPIs for AI-powered efficiency gains, system adoption, and operational impact.
• Use data and stakeholder feedback to iterate on roadmap priorities.
• Provide executive-level updates on system performance, roadmap progress, and measurable AI-driven outcomes.

• Key Product owner responsible for designing the system migration, in partnership with Business stakeholders, from Dynamics to Salesforce for our contractor management migration into this ecosystem.
• Deliver and operationalize Salesforce, Zuora, and Microsoft Dynamics, enhancements that incorporate AI/ML to reduce manual effort and improve workflow efficiency.
• Implement automation workflows that leverage AI for faster cycle times and improved data quality.
• Launch AI-powered reporting and dashboards that enhance visibility into operational performance and customer metrics.
• Establish a scalable governance model for AI-enabled internal system changes.
• Define metrics and reporting for automation, ML, and platform scale initiatives
• Identify, evaluate, and integrate emerging AI and machine learning tools that enable the product team to work better, faster, and smarter — from discovery and design to launch and optimization.

• 5+ years of product management experience, ideally in enterprise systems or back-office platform ownership (Salesforce experience strongly preferred). Experience in: Zuora and Microsoft Dynamics also helpful
• Proven success in delivering AI/ML-driven capabilities that improve efficiency, data quality, and business outcomes.
• Strong understanding of workflow design, automation, and intelligent system integration in a B2B SaaS environment.
• Experience with Salesforce administration or architecture (certification a plus).
• Skilled at translating business requirements into AI-powered technical solutions and managing complex stakeholder needs.
• Excellent cross-functional collaboration and communication skills, including with executive stakeholders.
• Experience in PE-backed, multi-product SaaS environments preferred.

Here are just a few of the great reasons you should join our team!

• We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to
• Veriforce provides
  • 100% paid employee medical and dental insurance
  • Monthly contributions to Health Savings Accounts
  • A 401(k) match that is immediately fully vested
  • Outstanding time off benefits
  • Paid time off for volunteer activities
  • Remote work

All job offers will be contingent on successful completion of a drug screen and background check.