Product Manager - MDM

Description
About the Role
As a Product Manager within the MDM team, you will own the product roadmap for NinjaOne's Apple device management capabilities across all Apple platforms. You will shape how NinjaOne customers enroll, configure, secure, and manage Apple devices at scale - with a relentless focus on simplifying complex workflows into intuitive experiences. This means staying deeply connected to Apple platform evolution - from WWDC announcements and beta programs to Declarative Device Management advancements - and translating that knowledge into product decisions that keep NinjaOne competitive and our customers successful.
You will work closely with engineering, design, QA, support, sales, solutions engineering, and product marketing to bring features from concept through delivery, while also representing NinjaOne's Apple MDM capabilities to customers, partners, and the broader device management community.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA.
What You'll be Doing

• Apple MDM Roadmap Ownership - Define, prioritize, and drive the product roadmap for NinjaOne's Apple device management capabilities. Translate customer needs, market trends, competitive positioning, and Apple platform changes into a clear, prioritized backlog with well-defined problem statements, user stories, and acceptance criteria.
• Apple Platform Expertise - Be the authority within the product organization for Apple MDM - enrollment workflows (ADE & Apple Configurator), Declarative Device Management (DDM), configuration profiles and payload lifecycle, APNs, Apps & Books (VPP), SCEP/certificate management, OS updates, FileVault , system extensions, and supervision. Participate in Apple beta and seed programs, prototype new capabilities, and educate engineering, product, and cross-functional teams on platform changes and their implications.
• Customer Discovery & Market Research - Conduct customer research, competitive analysis, and market evaluation to identify gaps, opportunities, and emerging requirements in Apple device management. Engage directly with customers and prospects to understand workflows, pain points, and use cases that inform roadmap decisions.
• Cross-Functional Product Delivery - Partner with engineering, design, and QA to drive features through the full product development lifecycle - from discovery and definition through development, testing, and release. Champion a user-experience-first approach: even the most complex Apple platform behaviors should translate into simple, intuitive workflows for IT administrators. Ensure that what ships meets the quality bar and solves real customer problems.
• Go-to-Market & Community Engagement - Collaborate with product marketing, sales enablement, and account management to define positioning, messaging, and launch plans for Apple MDM features. Participate in MDM communities, host webinars, and attend conferences representing NinjaOne and our Apple device management capabilities.
• Other duties as needed.

About You

• Bachelor's degree in information technology, computer science, or other related technical course of study, or equivalent hands-on experience.
• 3+ years of product management experience in B2B SaaS, endpoint management, or device management - with direct exposure to Apple platform products.
• Deep knowledge of the Apple device management ecosystem: Apple School Manager, Apple Business Manager, Automated Device Enrollment (ADE), supervision, APNs lifecycle, Declarative Device Management (DDM), configuration profiles and payloads, SCEP/certificate workflows, Apps & Books (VPP), and macOS-specific MDM behaviors ( FileVault , system extensions, MDM OS updates).
• Experience owning a product roadmap - writing requirements, prioritizing trade-offs, and shipping features in collaboration with engineering and design.
• Strong customer instincts - you engage directly with customers, synthesize feedback across multiple sources, and make product decisions grounded in real user problems.
• Experience conducting competitive analysis and translating market dynamics into product strategy.
• Your strong interpersonal skills make you effective when working on cross-functional teams.
• You have a user-experience-first mindset - you instinctively look for ways to simplify complex workflows and believe that even deeply technical products should be easy to use.
• You are an innovative and creative problem solver, comfortable with ambiguity, charting new territories and tackling new initiatives.
• You have experience leading and contributing to technical discussions and helping navigate technical tradeoffs.
• Excellent written and verbal communication skills - comfortable presenting to customers, internal leadership, and at industry events.

Nice to Have

• Prior experience at an MDM, UEM, or endpoint management vendor ( Jamf , Kandji/ Iru , Addigy , Mosyle , Workspace ONE, Hexnode , Fleet, or similar).
• Hands-on experience managing Apple devices with and without MDM solutions - scripting (bash/ zsh , Python, Swift), Apple Configurator, or lab-based prototyping and testing.
• Experience with Apple beta/seed programs and translating WWDC announcements into product plans.
• Familiarity with MSP workflows and the needs of managed service providers managing Apple device fleets.
• Familiarity with adjacent areas: Android Enterprise, identity and access management (SAML/OIDC), or endpoint security.
• Experience representing a product externally - conference speaking, webinars, community engagement, or customer advisory boards.
• Certifications such as Jamf certifications, Apple platform certifications, or related industry credentials.

About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend . By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self- relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $ 15 0,000 to $ 20 0 ,000 per year.
For roles based in New York, the base salary hiring range for this position is $ 15 0,000 to $ 2 00 ,000 per yea r .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI- JL 1
#LI-Remote
#BI-Remote