Product Manager, Group Rate Internet

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 220+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

We are seeking an experienced Product Manager to be responsible for the extremely fast-growing and highly visible “resident benefit” of Group Rate Internet (GRI). You’ll be paired with an Engineering counterpart, where jointly you’ll be responsible for the user experience and supporting technology to deliver a seamless GRI journey to customers. In partnership with the GRI Principal Product Manager, you’ll be a bridge between customers, third party vendors, engineering, partnerships, customer success, and support, balancing responsibilities across both defining product strategy and ensuring its successful execution.

The ideal candidate thrives in fast-paced, high-growth environments and converts ambiguity into clear action. You are highly successful and drive outcomes whether working independently or collaborating with cross-functional teams. You are adaptable and flexible—able to dive into technical details or step back to shape product strategy. You’ll bring a decisive, “get-it-done” mindset, proactively unblocking teams and driving outcomes without hand-holding. You excel at transforming bespoke requests into scalable patterns and frameworks that reduce long-term complexity. You communicate crisply across functions and align stakeholders quickly. You balance speed with rigor—shipping iteratively while protecting quality, reliability, and customer impact. You demonstrate resilience, ownership, and sound judgment, prioritizing business value over process for process’s sake.

• Own the end-to-end product lifecycle for internet-related software, tools, and partner integrations, ensuring scalable solutions and successful customer adoption.

• Partner with GRI Principal Product Manager in crafting a product roadmap that spans not only product & tech, but also operations, support, finance, and other key teams.

• Work closely with internal stakeholders (operations, engineering, customer success, partnerships, support, and others) to understand workflows, pain points, and needs that translate into actionable requirements.

• Manage the backlog and prioritize product investments by rigorously balancing business impact, customer value, and return on engineering effort.

• Work closely with third party vendors to perfect current systems and deliver exceptional resident experiences.

• Monitor and report key health metrics on technical functionality.

• Navigate competing priorities to deliver on outcomes rather than solutions.

• Be the “go to” for the development team, BA, internal stakeholders, and third party vendors for Group Rate Internet.

• 4+ years of product management experience, preferably in PropTech.

• Experience with file transfer processes and interacting with third party vendors and their own internal operations.

• Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality.

• Bring a decisive, “First Principles” mindset proactively unblocking teams and driving outcomes while collaborating closely with partners.

• Ability to communicate crisply across functions (engineering, partnerships, customer success) and align stakeholders quickly.

• Have an empathetic mindset when seeking out pain points and needs.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

30 Days:

• Understand the core mission of Group Rate Internet and how it fits within the Second Nature product suite

• Be able to speak high level on the core concepts across the end to end Group Rate Internet experience

• Understand and have established relationships with core GRI stakeholders across Second Nature

• Contribute to scrum and sprint ceremonies, and be conversant in tools including JIRA, Confluence and other relevant product management software packages

• Have taken ownership over one net new initiative

90 Days:

• Understand the minutiae of key triggers that impact the end to end GRI experience

• Have successfully delivered the net new initiative assigned month 1 alongside inherited inflight projects

• Have taken full ownership over their delivery “pod” in tight collaboration with their engineering counterpart

• Fully contribute to GRI Core planning through data-driven decision making, influencing prioritization and establishing pod-specific roadmap

• Own and contribute to GRI updates to cross functional teams and senior stakeholders

• Have identified at least one area for internal optimization

• Have improved at least 1 area in the PM Skills Matrix

6 months:

• Be a SME for GRI at Second Nature, offering a complete understanding of the e2e product experience

• Have successfully delivered on all Q1 outcomes, including stretch goals

• Have defined and maintain a 1-year roadmap for technology supporting Group Rate Internet

• Maintain a suite of business and product metrics for which they regularly make data-driven product decisions

• Have created raving fans from our internal stakeholders across sales, implementation, customer success, and support

• Where possible, have modernized our ISP partners eliminating core challenges existing today

• Create and present updates to senior leadership and stakeholders

• Have improved at least 3 areas in the PM Skills Matrix

This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.

Our Core Values

• Pirate ship, not a cruise ship. Bias towards action.

• Massive growth takes massive growth. We embrace challenges to increase our impact.

• Grow the pie. We focus on results so our customers & their customers win. Triple Win!

• Purple heart. We put the team before ourselves.

• Extreme ownership. See something? Say something; right the ship to get us back on course.

• Be a moment maker. We aim to shatter the status quo.

🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

📍 Location: Work Remotely from anywhere in the US

📆 Flexibility: Open PTO and sick days

🤩 Culture: Diverse, inclusive, supportive, and growth-focused

🚀 Growth: Be part of a fast-growing team building a new category and making a real difference

💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission

AI Innovation

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.