Product Line Manager, Consultant

​​Your Role​

The ​Vendor Management and Special Projects​ team ​supports multiple vendors and programs including both operational and strategic oversight​. The ​Product Line Manager, Consultant​ will report to the ​Senior Manager​. In this role you will ​manage oversight and contract compliance with third-party entities while having individual account/vendor management and oversight responsibilities for newly contracted vendors. This role is instrumental in contributing to the team’s and department’s roadmaps and growth strategies. This individual will partner across internal teams and external stakeholders, including vendors, to develop and oversee operational models, contractual supervision as well as oversee implementation efforts from concept through launch​.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

​​Your Work

​In this role, you will:

• ​Be responsible for managing performance of strategic product line to deliver membership/OI targets and customer experience measures, accounting for acquisition, retention, and performance improvement
• Collaborate with business line product strategists and cross-functional stakeholders (e.g., Healthcare Quality and Affordability, Customer Experience, IT, Sales, Marketing, Legal, and Actuary) to align portfolio priorities with corporate strategy and drive development and management of the product pipeline
• ​Develop and deliver business and technical requirements, that business changes capture the intent of the change
• Own and manage end-to-end relationships with external vendors, including performance monitoring, issue resolution, and ongoing optimization
• ​Monitor and report on overall performance of individual product line based on a wide range of measures (financial, membership, customer experience)
• Support vendor contract oversight and compliance, ensuring services are delivered in alignment with contractual obligations and business needs
• Track and validate vendor invoices, payments, and associated spend, ensuring accuracy and alignment with contracted services
• ​Assist in the creation and interpretation of business product performance analytics to drive ongoing support for product initiatives
• ​​Contribute to enterprise roadmaps and long-term planning initiatives spanning multiple lines of business
• ​​Translate strategic vision into actionable initiatives, aligning cross-functional teams to deliver on key priorities
• ​​Lead end-to-end program execution, including planning, timelines, dependencies, and delivery tracking
• Leverage quantitative and qualitative data to inform decisions, measure success, and refine strategies
• Identify opportunities to integrate AI-driven insights into reporting, planning, and execution processes

​​Your Knowledge and Experience

• ​Requires a bachelor's in Business, Finance, Economics, Healthcare, Public Health, or related field; graduate degree is highly desirable
• Requires at least 7 years of experience in product strategy, program management, vendor management and/or consulting roles
• ​​Requires experience leading complex, cross-functional programs and initiatives; including vendor contract drafting, approval and execution
• ​Requires experience leading end-to-end program or project execution, including planning, implementation, and delivery of new initiatives or capabilities
• Comprehensive knowledge of healthcare products and industry trends
• ​Strong quantitative analysis and modeling skills; ​ability to interpret complex data sets and forecast future revenue streams​
• ​​Demonstrated success managing vendor relationships and external partnerships including financial negotiations, tracking and paying highly preferred
• ​​Strong project management discipline (Agile experience preferred); experience with JIRA, Workfront, Archer, SMP and Copilot preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need. 

#LI-AD3

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.