Product Engineering Manager

Who We AreJoin a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoThe Manager of Product Engineering will provide leadership to Functional Analysts, Business Systems Analysts and Data Analysts who have responsibility for delivering product outcomes in a Scaled Agile (SAFe) agile environment. You will be an active participant in our continuous learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. In this hybrid remote role, quarterly travel to our headquarters location is required with a potential for additional visits as business needs arise.

Essential Functions

• Provide talent development, coaching and mentoring for technical team members of varied disciplines who have responsibility for product delivery outcomes.
• Support department and division goals for increasing SAFe maturity with a primary focus on the expectations for the Agile Team members.
• Support and empower self-organized Agile Teams.
• Work within a matrixed organization structure to support talented people who work on Agile Teams that are responsible for providing:
  • Technical and implementation focus, providing standard and customized applications to resolve escalated and/or complex business needs/issues.
  • Delivery of desired business outcomes in varied value-driven scope areas.
  • Analysis and delivery of SaaS, PaaS and internally developed software functionality including cross-team integrations, design, documentation, testing and training.
• Provide guidance and assistance to team members on blocked activities which may include facilitating problem resolution between teams or individuals.
• Participate in Agile Release Train routines and activities to stay attuned to team progress and blockers.
• Participate in developing and delivering upon mid to long range department continuous improvement goals. 
• Assist in translating strategic goals and priorities into technical strategies and objectives.
• Introduce and support best practices to help ensure the timeliness, quality and consistency of the department’s delivery of products and services.
• Provide ongoing performance feedback to employees based upon feedback from across the division.
• Assist with promotion recommendations and decisions.
• Assist with hiring recommendations and decisions.
• Assist with preparing and maintaining job descriptions.
• Regularly interact with technology and business leaders throughout the division for purposes of gaining cooperation, exchanging technical information, assisting with operational issues and/or addressing delivery related concerns.
• May lead cooperative inter-department projects and/or process improvement efforts.
• Participate in the creation and/or maintenance of relevant business processes, training procedures, standard operating procedures, etc.
• May occasionally be required to perform duties outside of normal work hours based on business needs.

General Qualifications

• Excellent critical thinking and analytical skills
• Excellent written and verbal communication
• Experience supporting in-house developed and SaaS/PaaS hosted applications
• General knowledge of ITIL and IT Service Management concepts
• Ability to generate effective visualizations of support-related data to drive decisions and outcomes
• Ability to convey complex business and technical information in a concise manner
• Ability to quickly learn the objectives, structures, processes, and policies of a business area
• Foundational knowledge on Scaled Agile Framework.  Extensive experience leading in a SAFe environment is preferred.
• Proficient in Microsoft Office365 products (Word, Excel, Sharepoint, Teams)
• Skilled at communicating effectively with remote collaboration tools (Microsoft Teams, chat and video conferencing)
• Craves knowledge and enjoys learning new skills
• Enjoys planning, organizing, and coordinating activities within a team
• Enjoys collaborating with team members, sharing skills, and learning from others

Management and Leadership Qualifications

• Excellent people leadership skills which encourage and support self-organized teams, continuous improvement, and continuous skills and knowledge growth
• Ability to establish and maintain effective working relationships within and between departments
• Ability to communicate the organizational vision and the department’s direction, and support aligned development goals for individuals
• Ability to select, coach and develop talent and hold employees accountable for results
• Supports change utilizing solid organizational change management practices and fosters collaboration
• Deals with others in an honest manner, assures adherence to company policies, addresses questionable business practices
• Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met
• Provides others with reliable information, creates and delivers accurate reports and presentations as needed. Uses good listening skills. Negotiates effectively

Education and Experience

• Requires Bachelor of Science degree in a technical discipline, business or related field.  MBA preferred
• 10+ years of experience working as a technical business systems analyst or similar role
• 5-7 years of experience in commercial or consumer banking technology roles
• 3-5 years of supervisory experience, leading technology analysis practices and resources

The pay range for this role is $145,600.00 - $193,350.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.