Cresta Logo

Cresta

Senior Product Engineer, Cresta Labs

Posted 2 Days Ago
Remote
Hiring Remotely in United States
185K-235K Annually
Senior level
Remote
Hiring Remotely in United States
185K-235K Annually
Senior level
Build zero-to-one AI-native product experiences: prototype, validate with users, and productionize AI agents and workflows. Partner with product, design, research, and engineering to define, evaluate, monitor, and improve ML-driven user-facing systems.
The summary above was generated by AI

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. 

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

Cresta Labs is a small, high-ownership team focused on exploring and building the next generation of AI-native product experiences.

The team works at the intersection of product engineering, applied AI, user research, and design. We move quickly from customer problems to prototypes, validate ideas with real users, and help turn the strongest concepts into scalable product experiences.

You will work across the full product development loop: identifying user needs, designing product concepts, building working prototypes, evaluating quality, and partnering with product and engineering teams to bring the best ideas into production.

This is a hands-on builder role for someone who enjoys ambiguity, cares deeply about product quality, and wants to shape how AI agents are built and improved in real world enterprise environments.

What You'll Do :

  • Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization.
  • Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities.
  • Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs.
  • Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows.
  • Use product data, user feedback, and evaluation results to understand what is working and what needs to improve.
  • Create clear demos, product notes, technical docs, and recommendations that help teams align and move faster.
  • Help define the product and technical bar for AI-native experiences at Cresta.
What We're Looking For:
  • 5+ years as a software/ML engineer on user-facing systems with strong full-stack engineering skills.
  • Experience building and shipping products or major features with significant end-to-end ownership.
  • Hands-on experience with LLMs, AI agents, AI workflows or applied ML products.
  • Strong product judgment and the ability to simplify complex technical ideas into intuitive user experiences.
  • Comfort working in ambiguous problem spaces where the right answer is not yet obvious.
  • Ability to move quickly from idea to prototype while maintaining strong engineering rigor.
  • Strong communication skills, especially when explaining technical concepts to cross-functional audiences.

Bonus Points:

  • Experience designing and building evaluation and testing frameworks for machine learning systems
  • A practical approach to validation, including user research, instrumentation, metrics, and evaluation.
  • Previous experience in a startup or fast-paced product environment

Note on Our Hiring Process: 

We highly value your time and engineering craftsmanship. To ensure a streamlined and objective process, the first step for qualified applicants following an initial resume review is a self-paced CoderPad technical assessment. This allows you to showcase your practical coding and problem-solving skills in a real-world environment before moving into conversational interview rounds.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta: 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected] 

Similar Jobs

4 Minutes Ago
Remote or Hybrid
Los Angeles, CA, USA
95K-110K Annually
Senior level
95K-110K Annually
Senior level
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
The HR Manager will support West Coast Studio Operations by managing employee relations, fostering a positive work environment, and driving HR initiatives such as onboarding, performance management, and talent development.
5 Minutes Ago
Remote or Hybrid
50K-60K Annually
Junior
50K-60K Annually
Junior
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Serve as liaison across departments to ensure timely, accurate distribution of NBCU content to secondary platforms. Manage media asset systems, track ingest status, research availability/backfill, maintain acquisition protocols, escalate issues, troubleshoot workflows, and provide support across shifts with flexible scheduling.
5 Minutes Ago
Remote
Virginia, USA
140K-190K Annually
Mid level
140K-190K Annually
Mid level
Greentech • Hardware • Internet of Things • Machine Learning • Software • Business Intelligence • Agriculture
Drive new business and ensure customer success across Virginia by prospecting, conducting in-field sales and demos, onboarding customers, managing accounts, expanding existing opportunities, attending industry events, and sharing field feedback with cross-functional teams to improve Halter's virtual fencing solutions.
Top Skills: Precision AgricultureSaaSVirtual Fencing

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account