Product Design Lead (Support Experience)

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

Kin is on a mission to simplify home insurance, and in doing so, to make it more accessible, especially for those in climate-impacted states. We’re looking for a Product Design Lead to drive the design strategy and implementation for our Support Experiences, which directly impact the tools and workflows of our internal agents, support staff, and operations teams.

You’ll lead high-impact initiatives that improve internal efficiency and scale the business, all while ensuring design excellence and cohesive experiences across the Kin ecosystem. You’ll also manage and mentor a growing team of designers and help shape the standards of enterprise UX at Kin as the design department continues to grow.

As a Product Design Lead, your work will span three key pillars–design strategy, end-to-end execution, and team leadership. You will own the experiences (both net-new and redesigns) of teams utilizing multiple products across a wide range of business functions. As someone who owns the full design process, you’ll need to zoom in and out between 30,000 feet and high fidelity pixels. But you won’t be alone. You’ll be part of a team of designers who collaborate and support one another in their work, a team where you’ll be a senior member. Here’s more of what you’ll do:

• Lead Design for Support Tools: Own and evolve the internal-facing agent experience, including initiatives around supporting our sales and claims teams, ensuring agents have fast, intuitive access to complex information.

• Design at Scale: Craft experiences that serve multiple internal personas and workflows, with an emphasis on simplifying the complex, especially in areas like policy servicing, quoting flows, and claims navigation.

• Strategic Collaboration: Partner with product managers, engineers, researchers, and cross-functional stakeholders to define requirements and validate ideas.

• Prototype & Validate: Use tools like Figma, Usertesting.com, and live feedback from agents to ideate, test, and refine experiences quickly and thoughtfully.

• Drive Design Quality: Set the standard for enterprise UX at Kin. Influence design systems, ensure consistency, and elevate design execution across multiple surfaces.

• Facilitate & Communicate: Run design sprints and cross-functional workshops. Present your ideas and decisions with clarity, tying design rationale to user insights and business metrics.

• Manage & Mentor Designers: Eventually manage at least one other product designer, providing feedback, coaching, and clarity on strategic priorities.

• Vision-Driven Design Leadership:
You articulate a compelling design vision grounded in user, business, and technical realities, and you can effectively rally teams around it. You shape product direction, not just execution, through systems thinking, storytelling, and strategic foresight.

• Collaborative Influence Across Functions:
You build trusted partnerships with product, engineering, and research leads, and elevate cross-functional work by aligning priorities and guiding trade-offs. You’re not just part of the process, you’re steering it.

• Craft Excellence at Scale:
Your bar for visual and interaction design is high, and you help others reach it. You design modern, accessible, and elegant interfaces — and ensure design systems, patterns, and tools empower teams to deliver consistently.

• Clarity in Complexity:
You simplify intricate systems into intuitive flows and cohesive user experiences. You not only manage complexity but also make it disappear through structure, clarity, and reusable solutions.

• Designing for Long-Term Impact:
You anticipate future needs and design with scale and adaptability in mind. You know when to reuse, when to invent, and how to keep teams aligned through change.

• Mentorship & Design Culture Building:
You grow other designers through thoughtful feedback, coaching, and by modeling best practices. You contribute to a culture of excellence and inclusivity, shaping how design shows up across the company.

• You want to tackle undefined, complex problems that don't have obvious solutions — and you find energy in working through ambiguity.

• You want your work to contribute to real business outcomes and have direct access to the users you're designing for.

• You love being hands-on with design and enjoy switching between strategic thinking and tactical execution.

• You’re excited by the opportunity to influence design standards and build patterns that other designers will adopt and evolve.

• You want to work at a company where design has a seat at the table, and where internal tools are treated with as much care as customer-facing experiences.

• You’re unable to share current or recent work that reflects your design thinking, process, and execution. A strong portfolio is critical for us to evaluate fit.

• You’re not comfortable in a fast-moving, high-volume product environment where shifting priorities are the norm and collaboration is constant.

• You’re looking for a pure strategy or vision-setting role — this position requires deep hands-on work in the tools and with the team.

• You prefer rigid roadmaps and fully defined problem spaces — we value flexibility, creativity, and comfort in ambiguity.

• You find enterprise or internal tool design uninspiring — our work is focused on complex backend workflows and internal-facing systems that are critical to how we serve customers.

We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.  

In addition to these benefits, we also are excited to offer the following: 

• Competitive salary and equity  

• 401K with company match of up to 4%  

• Flexible PTO for exempt employees, along with 8 company-observed holidays 

• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents 

• Continuing education and professional development opportunities
  

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.