Product Configuration IT Support Analyst

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Support Lead enable Allegion's product configuration software implementation and support for global implementation. This position will be primarily responsible to lead the support operations for product configuration platform.;  This will require collaboration with business users reporting the issue, cross functional IT teams and vendors,   identifying issues to understand root cause and deliver solutions. This will be a technical role with expertise with good knowledge of databases and applications with preferred knowledge of product configuration applications like Experlogix and/or V6 software packaged applications.

This position is ideal and highly rewarding for an individual who excels at problem solving skills and loves figuring out how things work with an ability to bring best practices for operational excellence. It often requires  analyzing application logs, documentation, and stepping through product setup to get to the root of a problem. As a product configurator subject matter expert, they will be responsible for supporting all instances of the product configurator. Resolve production issues, triage incidents, coordinate cross-functional fixes, own vendor communication for bug fixes, and deliver configuration enhancements driven by business requirements.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. ​

What you'll do:

• Primary responsibility is to lead support operations for product configuration team
• Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps)
• Lead operational support for the product configurator: triage incidents, drive root-cause analysis, provide timely resolution and communicate status to stakeholders.
• Own the production environment health: monitor logs, alerting, platform availability, and coordinate escalations for Priority 1 incidents (on-call rotation participation).
• Translate business requirements into technical configuration/specification changes; implement, test and deploy configuration updates and enhancements
• Maintain knowledge of the product configurator’s interdependencies with other corporate and external systems
• Work with vendors to report bugs, verify vendor patches, and implement/test fixes in lower environments prior to production deployment, maintain and monitor product configuration platform and infrastructure
• Monitor for critical issues and provide support of the product configurator
• Collaborate with other IT teams (Infrastructure, DBAs, Security, Application teams) to ensure stable operations and coordinated releases
• Proactively identify opportunities to improve reliability and operational efficiency (automation, alerting, backlog reduction)
• Highly motivated personality with strong sense of ownership is required for this role

What you need to succeed:

• Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames
• Ability to communicate well verbally and in writing, with various team members across the globe in roles that are both technical and non-technical
• Be willing to coordinate efforts with employees including internal stakeholders, other technology teams, external suppliers/consultants, service providers, etc.
• Ability to translate business requirements into technical requirements
• Strong administrative and organization skills with attention to detail and sense of urgency
• Knowledge of fenestration, mechanical/electronic security products preferred
• Bachelor's degree in STEM field, preferred
• 3+ years of experience in the design, development, implementation, support, and integration of product configuration solutions
• Experience working with ExperLogix CPQ (Configure-Price-Quote applications), V6, or similar CPQ, preferred
• Experience with configurator or ERP implementations and support
• Experience with Web Servers and SQL Servers
• Demonstrable proficiency with MS SQL Server/Azure SQL
• Experience with PowerShell, and object-oriented programming (C#, JavaScript, or similar), plus

Allegion is a Great Place to Grow your Career if:

You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.

You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

What You’ll Get from Us:

Health, dental and vision insurance coverage, helping you “be safe, be healthy” 

Unlimited Paid Time Off

A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period

Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses

Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses

Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury

Life Insurance – Term life coverage with the option to purchase supplemental coverage

Tuition Reimbursement 

Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards

Employee Discounts through Perks at Work

Community involvement and opportunities to give back so you can “serve others, not yourself”

Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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Allegion is an equal opportunity and affirmative action employer

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