Product Analyst, Classic APIs

Title: Product Analyst, Classic APIs

Department: Engineering & Product

Reports To: Director of Product Strategy and Planning

FLSA Status: Exempt

Location: United States (Remote)

Job Summary:

As a Product Analyst focusing on Classic API Products, you will play a critical role in ensuring the health, adoption, and performance of our core offerings. You will provide actionable insights, manage escalations, and support decision-making with data-driven analysis, enabling Product Managers and leadership to focus on strategic initiatives.

Key Responsibilities:

• Conduct research and analysis in Splunk, Snowflake, Postman, and other internal tools to evaluate core product performance and usage.
• Monitor product health, identifying risks, dependencies, and optimization opportunities.
• Manage escalations from Support and Revenue teams, ensuring timely follow-up and resolution.
• Deliver insights on product adoption, efficiency, and performance metrics to guide Product Managers.
• Prepare data-driven briefings and materials for executive alignment meetings.

Qualifications and Experience:

• 6+ years of product experience with a proven track record of driving insights that inform product strategy and execution.
• Proficiency in data tools such as SQL, Snowflake, Splunk, Postman, and data visualization platforms (e.g., Looker, etc.)
• Strong analytical and problem-solving skills with exceptional attention to detail and data accuracy.
• Experience supporting product, support, or revenue teams with actionable data insights and recommendations.
• Excellent communication and storytelling skills for translating technical findings into clear business recommendations.
• Comfortable working in fast-paced, cross-functional environments with shifting priorities.
• Familiarity with experimentation frameworks (e.g., A/B testing, multivariate testing) to measure product impact.
• Experience gathering and analyzing customer feedback and usage data to identify opportunities for product improvement.
• Knowledge of product lifecycle management and agile development methodologies.
• Ability to create dashboards and reporting frameworks to track KPIs and monitor product performance.
• Skilled in writing clear requirements and collaborating closely with product managers, engineers, and designers.
• Adept at balancing short-term tactical insights with long-term strategic analysis.
• Strong business acumen with the ability to connect data insights to revenue, growth, and customer experience outcomes.

This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The salary range for this role is $134,000 - $145,000 plus company bonus. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.