Producer Services Specialist II

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

Create, analyze, and evaluate producer compliance and compensation transactions and processes related to specific products for Employee Benefits, Individual Disability Insurance, Annuities, and Retirement Plans. Review and approve contracting applications and ensure accurate and timely processing of producer compensation in multiple source systems.  Serve as a resource on producer compliance and compensation administration issues and process improvements.

Principal Duties & Responsibilities:

• Production/Customer Service: Serve as initial point of entry for all producer licensing and compensation information.   Submit requests to management for granting exceptions to contract applications and/or commission structures that do not meet set qualifications.  Respond to and identify the right course of action or resources to a wide variety of customer service needs via the 800 line and email alias.

• Relationship Management: Work effectively with internal and external customers through negotiation, communication, and problem resolution regarding producer compliance issues and compensation program administration.

• Training: Responsible for cross-training existing staff and onboarding of new employees.

• Process Improvements: Participate in special projects, assignments, and process improvements.

Skills and Background You’ll Need

• Experience: 2-4 years of related work experience with emphasis in contracts, accounting, customer service, and/or insurance, or the equivalent combination of education and/or relevant experience.

  • Ability to work with MS Outlook and Excel.

  • Ability to calculate complicated commission arrangements using mathematical and analytical skills.

• Education: High School diploma or equivalent required.

• FLMI, ACS preferred.

Key Behaviors of a Successful Candidate

• Strong interpersonal communication skills: ability to communicate effectively with all levels of the organization.

• Strong analytical and problem-solving skills with respect to business process design, technology solutions and application of operational and financial data

• Demonstrated success or applying process improvement methods in a team-based work environment.

• Understanding of project management methodologies or system development life cycle.

*The target compensation for this role is ~$25/hour

#LI-REMOTE

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.