Principal Technical Program Manager, Shopping

About the teamOur mission is to empower people to unlock life’s next chapter by creating a seamless and delightful home shopping experience. The Customer Engineering and Services team builds the dream, shop, and connect experiences across all Zillow Group sites and apps. We partner with teams throughout the company to deliver innovative, best-in-class real estate solutions that fundamentally change how people move. Our team values being smart, humble, hardworking, diverse, innovative, and collaborative.

About the role

In this role, you will get to drive large-scale, cross-functional initiatives that shape the future of Zillow’s search and communications experiences. You will collaborate with leadership and teams to define strategies, facilitate planning, and oversee the execution of key projects that impact millions of users. Your work will be pivotal in delivering seamless online experiences and advancing Zillow’s mission to transform the real estate industry.

As a Principal Technical Program Manager, You Will Get To:

• Lead and execute strategic, cross-functional technical programs from conception to delivery.

• Collaborate with senior leadership and cross-disciplinary teams to define and deliver impactful products and services.

• Translate product requirements into technical specifications, acting as a bridge between product, engineering, and design.

• Identify and mitigate risks, and recommend system architecture and design approaches.

• Drive process improvements and foster collaboration across teams for greater efficiency and alignment.

• Develop and communicate strategic technical visions, driving innovation and supporting company goals.

• Define and track key performance indicators (KPIs) to measure program success and business impact.

• Communicate effectively with executive stakeholders to facilitate decision-making and resolve complex challenges.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 8+ years of technical program management experience, including leading large-scale, cross-functional projects.

• 4+ years of hands-on experience building software solutions with current industry-standard technologies.

• Strong technical skills with the ability to translate requirements into actionable plans.

• Proven ability to identify risks, recommend solutions, and drive consensus among diverse teams.

• Excellent communication, leadership, and stakeholder management skills.

• Experience working closely with Product Managers and Software Development Managers.

• Ability to manage multiple priorities in a fast-paced environment and deliver results on time.

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.