Principal Technical Program Manager - Digital Banking

Job Description
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Digital and Platform Services, you will provide strategic leadership and oversight for the delivery of complex software initiatives in the digital banking space. You will lead multi-functional technology projects and programs that impact experiences for clients, employees, and stakeholders across the firm. Your advanced analytical reasoning and adaptability will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating ambiguity and driving transformative change. With demonstrated technical fluency, you will manage large portfolios, resources, and cross-functional teams to deliver innovative solutions aligned with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with executive stakeholders, ensuring alignment, effective risk management, and high-confidence operational delivery. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape and strengthening JPM Digital Banking initiatives across diverse products and services.
Job responsibilities

• Develop and implement strategic technical program plans that define and drive the vision, strategy, and execution of large-scale software delivery programs for digital banking, aligning objectives with business goals and long-term technology roadmaps.
• Oversee complex technology project and program execution, managing resources, budgets, and timelines across a portfolio of digital banking initiatives, while mitigating risks, addressing dependencies, and resolving escalations.
• Foster strong relationships with stakeholders, clients, and cross-functional teams, including product, design, risk, operations, engineering, compliance, and external partners; facilitate alignment and decision-making across diverse groups.
• Serve as the primary point of contact for executive leadership, providing clear, concise updates on program status, risks, and strategic decisions; prepare and deliver presentations, reports, and recommendations to senior management and steering committees.
• Champion continuous improvement and process optimization by identifying opportunities, incorporating best practices in program management, governance, and software delivery, and driving innovation in program execution.
• Mentor and lead program managers and delivery leads, fostering a culture of accountability, collaboration, and high performance.
• Create and maintain comprehensive program roadmaps, establish KPIs, and implement reporting frameworks to ensure transparency and accountability for all initiatives.
• Guide the selection and implementation of appropriate technologies, platforms, and software tools, leveraging advanced technical fluency to enable transformative solutions.

Required qualifications, capabilities, and skills

• 12+ years of experience in program management or technology leadership, with a proven track record overseeing large-scale software delivery in digital banking, fintech, or enterprise technology environments.
• Demonstrated strategic acumen with the ability to set vision, drive strategy, and deliver results in complex, matrixed organizations.
• Exceptional executive presence and communication skills, with experience presenting to and influencing senior executives and board-level stakeholders.
• Expertise in portfolio and program management, including managing multiple concurrent programs, budgets, and resources at scale.
• Strong leadership skills with the ability to lead cross-functional teams, drive consensus, and inspire action across all levels of the organization.
• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• Master's degree or relevant certifications (e.g., PMP, PgMP, Agile) highly desirable.

Preferred qualifications, capabilities, and skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.