Principal Technical Program Manager- Chief of Staff

Job Description
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager within the Global Head of Payments Architecture team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
The Chief of Staff will serve as a strategic partner and trusted advisor to the Global Head of Payments Architecture, operating as an extension of the leadership team. This high-impact role is responsible for driving strategic initiatives, optimizing organizational effectiveness, and ensuring alignment across the global payments architecture organization. The Chief of Staff will facilitate cross-functional collaboration, manage key projects, and support executive decision-making to advance the firm's payments strategy
Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Partner with the Global Head to develop and execute the payments architecture vision and strategy, ensuring alignment with company-wide objectives and long-term goals.
• Define and drive the organization's operating rhythm, including governance structures, meeting cadences, and decision-making processes to support efficient execution.
• Act as a delegate for the Global Head in selected meetings and initiatives, representing the payments architecture organization and ensuring alignment with broader business objectives
• Partner with Finance and Business Management to own and manage the organization's budget, headcount, and operating expenses, ensuring financial alignment with strategic priorities and driving efficiencies across the payments architecture organization.
• Define and track key performance indicators (KPIs) for payments architecture efficiency, innovation, and risk management. Develop reporting structures and drive continuous improvement.
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Facilitate communication and coordination between payments architecture, engineering, product, and business teams to drive execution of key priorities.
• Prepare presentations, reports, and strategic communications for internal and external stakeholders, including executive leadership and board members.
• Lead special projects and strategic initiatives that enhance organizational effectiveness, talent development, and technology transformation.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Excellent and efficient skills using MS Excel and PowerPoint tools
• Proven experience in a Chief of Staff, strategy, or senior project management role supporting executive leadership
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Strong understanding of payments architecture, systems, and industry trends
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Excellent written and verbal communication abilities
• Proven experience managing multiple priorities in a fast-paced, global environment.

Preferred qualifications, capabilities, and skills

• Experience working in a large, matrixed organization.
• Familiarity with agile methodologies and digital transformation initiatives.
• Strong stakeholder management and influencing skills.
• Ability to navigate ambiguity and drive clarity.
• Experience with headcount management, budget oversight, and performance optimization.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.