Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
The Principal Product Manager, Systems Transformation role is a leadership position focused on driving the strategic design, governance, and implementation of scalable systems and processes to meet the needs of a global media and entertainment organization. This role ensures the seamless integration of creative content delivery, technical accuracy, and compliance with industry standards such as MovieLabs specifications, while optimizing workflows and operations across a complex global supply chain.
Key Responsibilities:
Strategic Alignment and Leadership
Translate strategic objectives into actionable systems transformation initiatives, ensuring alignment with organizational goals and industry standards.
Serve as a key liaison between engineering, business, legal, and operations teams to align cross-functional priorities and ensure.
Drive the continuous evolution of systems and workflows to meet emerging business needs, industry trends, and technological advancements.
Metadata and Content Flow Optimization
Define and implement the structure, organization, and flow of metadata across the supply chain to ensure compatibility with standards such as MovieLabs Common Metadata.
Collaborate with engineering teams to validate and map metadata accurately across titles, episodes, dubs, and subs.
Ensure territories, rights, and format types are correctly tracked and integrated into servicing workflows.
Compliance and Quality Assurance
Design and oversee workflows to ensure compliance with MovieLabs specifications for content delivery, metadata formats, and security requirements.
Partner with engineering to develop tools for automating quality control (QC) checks and validating compliance across all phases of the supply chain.
Maintain robust logging, auditing, and provenance tracking to ensure the integrity and security of content.
Servicing and Delivery Optimization
Design workflows that enable the efficient global delivery of localized content versions (dubs, subs) aligned with rights and territory data.
Leverage automation to streamline work orders, content readiness tracking, and delivery schedules.
Collaborate with engineering teams to optimize servicing workflows for scalability, speed, and accuracy.
Technology Implementation and Governance
Drive the implementation of scalable, flexible systems that support expanding global content distribution strategies.
Develop governance frameworks to ensure systems and tools adhere to industry best practices and regulatory requirements.
Oversee the integration of secure asset delivery, encryption, and access control measures into systems and workflows.
Stakeholder Engagement and Collaboration
Act as a trusted advisor to leadership, providing insights and recommendations on systems transformation strategies.
Collaborate with legal and distribution teams to incorporate holdback rules, regional licensing, and other compliance requirements into servicing workflows.
Foster a collaborative culture across teams, ensuring alignment and shared accountability for success.
Innovation and Continuous Improvement
Prioritize iterative improvements to systems and workflows based on internal feedback and evolving industry standards.
Promote innovation by exploring new technologies, methodologies, and approaches to enhance scalability, efficiency, and user satisfaction.
Lead efforts to embed a culture of continuous learning within the organization.
In the role of Principal Product Manager, Systems Transformation, you will report to the Director of Business Transformation.
We are considering applicants for the location(s) of Los Angeles and Dallas.
About You
Experience and Skills
15+ years of experience in systems transformation or a related field within the media and entertainment industry.
Proven track record of managing large-scale, complex programs with high levels of technical complexity and cross-functional dependencies.
Deep understanding of content delivery pipelines, metadata management, and industry standards such as MovieLabs, IMF, and EMA.
Strong expertise in designing scalable workflows, leveraging automation, and optimizing global servicing operations.
Align systems and workflows with business needs, regulatory requirements, and technological advancements.
Leadership and Collaboration
With the and align diverse teams toward shared objectives.
Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to collaborate across engineering, business, legal, and operations teams.
Adept at fostering a culture of collaboration, accountability, and continuous improvement.
Technical Proficiency
Proficiency in working with cloud-based delivery systems, metadata management tools, and quality control technologies.
Familiarity with secure asset delivery protocols, encryption standards, and compliance frameworks.
Expertise in leveraging data analytics to monitor system performance, identify gaps, and drive optimization efforts.
Success Metrics:
Timely delivery of localized content versions aligned with global rights and territory requirements.
Scalable and efficient servicing workflows that exceed industry compliance standards.
Enhanced collaboration and communication across cross-functional teams.
Improve systems and processes based on stakeholder feedback and performance metrics.
Strong alignment of systems and workflows with strategic business objectives and industry trends.
This position offers the opportunity to shape the future of global content distribution, ensuring the delivery of high-quality, compliant content to audiences worldwide while driving innovation and operational excellence.
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Top Skills
Crunchyroll Los Angeles, California, USA Office
5750 Wilshire Blvd, Los Angeles, CA, United States
Similar Jobs at Crunchyroll
What you need to know about the Los Angeles Tech Scene
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
