Principal/Staff Software Engineer, AI Systems & Automation

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, investors, and managers. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.

Second Nature is seeking a highly experienced engineer (Staff or Principal level) to lead the design and development of AI-driven platform systems and internal automation solutions. AI experience is NOT required.

This role goes beyond traditional software architecture, as you’ll serve as a one-person internal consultant dedicated to identifying, building, and integrating AI-powered innovations that streamline and transform business operations across the company.

Reporting directly to the VP of Engineering, you’ll collaborate with teams across Sales, Marketing, HR, and Customer Success to design and deploy practical AI tools, no-code/low-code automations, internal chatbots, and lightweight data pipelines that deliver measurable efficiency and ROI. This is a highly independent, impact-driven role where you’ll own the full lifecycle of AI initiatives, from ideation and prototyping to implementation, experimentation, and reporting results to stakeholders.

• Key Responsibilities

  • Lead the architecture, design, and development of core AI platform systems and scalable backend services.

  • Serve as an internal consultant, developing and integrating AI-powered automations that enhance operations across business functions.

  • Partner with cross-functional teams to identify high-impact automation opportunities and deliver tailored technical solutions.

  • Write, test, and maintain high-quality, production-ready code that meets performance, scalability, and reliability goals.

  • Drive architectural decisions that balance innovation and maintainability.

  • Implement and manage no-code/low-code workflows and integrations to accelerate business processes.

  • Create and maintain clear technical documentation and communicate progress, learnings, and ROI to stakeholders.

  • Stay current with emerging technologies in AI, automation, and software infrastructure to continually advance internal capabilities.

• Preferred Qualifications

  • Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.

  • 7+ years of professional software development experience, including strong background in backend or platform architecture.

  • Proficiency in languages such as TypeScript/JavaScript, Python, Go, or Java,.

  • Demonstrated experience designing and deploying distributed systems, APIs, or ML infrastructure.

  • Strong understanding of architectural patterns like microservices and event-driven design.

  • Excellent problem-solving, analytical, and communication skills.

  • Experience collaborating across multiple business domains and presenting results to executive stakeholders.

  • Familiarity with automation and integration tooling (e.g., Zapier, Make, LangChain, Vertex AI, or similar platforms) is a plus but not required.

• Pirate Ship; not a cruise ship. Bias towards action.

• Massive Growth takes massive growth. We embrace challenges to increase our impact.

• Grow the Pie. We focus on results so our customers & their customers win. Triple Win!

• Purple Heart. We put the team before ourselves.

• Extreme Ownership. See something? Say something; right the ship to get us back on course.

• Be a moment maker. We aim to shatter the status quo.

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job

• Have a quiet, professional, distraction-free environment in which to complete your work

• Have access to your own reliable high-speed internet connection

• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

• Location: Work Remotely from anywhere in the US

• Flexibility: Open PTO and sick days

• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP

• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect

• Training: A supportive team to help you grow your career and unlock your full potential

• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category