Principal Project Manager

What you’ll do:

• Lead Polly’s most complex and strategic SaaS implementation projects from scoping through post-go-live stabilization.
• Set the strategic vision for implementation excellence; develop frameworks, playbooks, and best practices that scale with the business.
• Act as a senior advisor to enterprise customers, executive stakeholders, and internal leaders to drive successful delivery and adoption.
• Anticipate business needs and risks, creating mitigation and contingency plans that ensure high customer satisfaction.
• Mentor and coach project managers across levels, contributing to talent development and overall team performance.
• Partner closely with Product and Engineering to represent customer needs and implementation insights in roadmap planning.

What you have:

• 10+ years of experience leading complex, enterprise-level SaaS projects, with a track record of delivering customer value.
• Proven leadership in cross-functional settings and the ability to manage executive-level stakeholders.
• Deep understanding of SaaS implementation practices, including change management and enterprise onboarding strategies.
• Experience in mortgage technology, financial services, or B2B SaaS platforms.
• PMP or equivalent advanced certifications; Agile or Lean certification a plus.
• Exceptional communication, strategic thinking, and problem-solving abilities.

Why join Polly?

• High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and <5% of those that enter the interview process are presented with an offer.
• Disruptive Mission: Mortgage capital markets is historically an under-innovated space; Polly is committed to changing that. Our purpose-built platform has reimagined and reinvented the way that our lender customers operate. We are seeking passionate and driven builders who are not interested in accepting the status quo.
• Individual Impact & Growth: Every day, the Polly team doesn’t just work—they contribute to our overarching mission. Individual impact is highly visible and everyone’s voice matters. You will have exposure to every level of leadership, cross-functional teams, and impactful projects, giving you a unique opportunity to build and hone your skills.
• Hybrid Workplace with Innovation at the Core: Here at Polly, we believe in blending flexibility with in-person collaboration. With a hybrid model, our employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco (remote available for this role, hybrid strongly preferred), driving forward-thinking solutions and fostering teamwork.

Employee Benefits:

• Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
• Comprehensive Health Coverage: Employees enjoy 100% company-paid medical, vision, dental, disability, and life insurance, granting peace of mind. 
• Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy—because we trust you to balance work and life.
• Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.

Interview Process:

• Recruiting Screen - 30 minute 1:1 with a Polly Talent Team Member
• Initial Team Round - 30 minute 1:1 with Polly’s Director, Professional Services
• Assessment - Take Home Assessment + Assessment Presentation
• Post Assessment Rounds [5]- 30 to 45 minute Peer, Cross Functional Team Members, and Executive Rounds