Principal Product Manager

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! 

HealthJoy is at the forefront of leveraging AI and machine learning to transform the healthcare benefits industry. We are building intelligent platforms that use predictive analytics, natural language processing, and machine learning to solve critical challenges like benefits navigation, claims processing, and personalized plan recommendations. Our team is passionate about creating a more equitable and understandable benefits experience, while saving our clients time and money. 

HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 375 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Product team making that happen.

We are seeking a Principal Product Manager to lead the strategy and execution for our steerage solutions. This role is unique in its focus on developing steerage destinations that align with our Broker Partner strategy. You will be responsible for creating and managing a portfolio of high-value providers, services, and point solutions that our Broker Partners can leverage to create superior benefits packages for their clients. This includes managing and maintaining any vendor integrations as well as vetting new steerage opportunities that come through our Broker Partners. You will work closely with cross-functional teams and external third-party vendors to optimize our steerage programs, driving significant cost savings for our clients and improving care quality for our members.

• Product Strategy: Define and own the product roadmap for our steerage solutions, with a specific focus on opportunities that enhance our value proposition to Broker Partners and their clients. Develop a clear vision and strategy for identifying and prioritizing high-impact steerage destinations.
• Broker Partnership Alignment: Collaborate directly with our Broker Partner team to understand their needs and market demands. Proactively identify and vet new steerage opportunities that can be delivered through our Broker Partners, ensuring they align with our overall business strategy.
• Vendor Management & Integration: Manage relationships with third-party vendors, including health systems, claims data vendors, specialty networks, and digital health companies. This includes not only evaluating potential partners and negotiating contracts but also taking on the responsibility for managing and maintaining existing vendor integrations.
• Optimize utilization funnels: You'll use your expertise to identify and implement strategies that increase revenue and reduce costs. This includes closely monitoring key metrics, such as conversion rates and user drop-off points, and using these insights to make data-driven decisions that will boost user engagement and business value.
• Feature Development: Lead the product development lifecycle from ideation to launch for new steerage features and destinations. Write detailed product requirements, user stories, and acceptance criteria.
• Data Analysis: Use data to measure the effectiveness of the point solutions. Analyze key performance indicators (KPIs) such as steerage rates, utilization, cost savings, and member engagement to inform product decisions and identify new opportunities.
• Stakeholder Collaboration: Work with internal teams, including Engineering, Design, Data Science, Marketing, and Sales, to ensure alignment and successful execution of the product roadmap. Serve as the subject matter expert for steerage solutions.
• Market Research: Stay current on market trends, competitive landscapes, and regulatory changes in healthcare benefits navigation and steerage, particularly as they relate to the broker and benefits consultant channel.
• Leverage AI: Work closely with our AI & Steerage Engine teams to enhance the user experience and drive business growth.

• Experience: 7+ years of product management experience, preferably in the healthcare or health technology industry.
• Domain Knowledge: Strong understanding of healthcare benefits, provider networks, claims data and the dynamics of healthcare costs. Experience working with or for benefits brokers, consultants, or health plans is highly desirable.
• Third-Party Expertise: Proven experience in managing and integrating with third-party vendors, with the ability to maintain ongoing technical and business relationships.
• Data-Driven: Demonstrated ability to use data to inform product decisions and measure success.
• Communication: Excellent communication skills with the ability to articulate complex concepts to both technical and non-technical audiences, including external partners.
• Problem-Solver: A resourceful, creative, and proactive problem-solver who can navigate ambiguity and complexity in a fast-paced environment.

Job Level: Band 40

Base Compensation Range for Job Level: $150,000 - $180,000 annually 

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, overtime pay or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance. 

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. 

At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual. 

In addition to cash compensation, HealthJoy offers a rich “Total Rewards” package that includes:

• Medical, Dental, and vision insurance packages
• HSA contribution match
• Stock options for eligible roles
• 401k match
• Paid parental leave
• Company sponsored Short Term and Long Term Disability coverage
• Flexible PTO 

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees. 

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work. 

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes. 

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. 

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.