At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. This includes psychologists, family and marriage therapists, nutritionists, speech language pathologists —the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice, and the tools and resources to thrive as a practitioner and as a business owner.

The Role

SimplePractice is looking for an experienced Principal Product Manager to oversee the strategy and execution of our Managed Billing solution. This product leader will be responsible for building features within Managed Billing that drive adoption, reduce onboarding time and maximize revenue operations efficiency - all while creating a best in class customer experience that unburdens clinicians from the hassles of taking insurance. An ideal candidate for this role is passionate about using data to understand and solve complex business problems while having a high degree of customer empathy.

Responsibilities

Develop the vision and long term strategy for Managed Billing - taking a greenfield concept and establishing milestones to validate progress towards our end goals
Develop a deep understanding of the end to end insurance claim life cycle with the intent to drive automation
Lead the development and execution of the product roadmap for Managed Billing that addresses both top line customer growth and operational efficiencies (i.e. gross margin)
Drive adoption and usage of Managed Billing while building a customer acquisition funnel that minimizes human touch points
Work closely with the Business Development and Product Marketing teams to develop products that are relevant to the majority of the SimplePractice customer base
Identify opportunities to scale Managed Billing while enhancing gross margin - i.e. growing customers at a greater rate than Revenue Operations
Minimize onboarding time for customers to Managed Billing - through simplified implementation and clearinghouse optimization
Build a low friction sign-up and trial capability into Managed Billing
Develop insights into what services potential Managed Billing customers use for insurance claim submission
Influence key stakeholders to buy into a vision of Managed Billing
Use market, competitive, and operational data to identify opportunities for product enhancements, growth, and customer value
Understand customer needs and market trends, and use that knowledge to inform product development decisions
Work collaboratively with Revenue Operations, Business Development, Marketing, Engineering, Design, Data Science and Customer Success teams to ensure roadmaps strike the right balance between business outcomes, customer needs, technology enablement and adoption
Manage backlog, prioritize feature requests, and create user stories based on company goals and objectives

Desired Skills & Experience

7-10 years of product management experience - driving product strategy and roadmap execution
Knowledge of revenue cycle management and insurance workflows is a plus
Demonstrated track record of delivering successful products at scale
Strong analytical and problem-solving skills, with the ability to use data to inform decisions
Experience working with cross-functional teams and managing product development from idea to launch and beyond
Excellent communication, collaboration, and presentation skills with senior leadership
Experience in the SaaS industry is a plus
BA/BS in Computer Science, Information Systems, or Relevant Field

Base Compensation Range

$200,000 - $220,000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.

For more information about our privacy practices, please contact us at [email protected].

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Smita Wadhawan

Chief Marketing Officer

LEARN AND CHALLENGE

Leadership That Empowers You to Grow

“Our goal is to lift up our team members and give them the resources they need to succeed,” said Smita Wadhawan, the company’s chief marketing officer. “We ensure we’re creating goals that are not just business-focused but also carving out the time for learning and development.” As a leader, Wadhawan sees her role as one with a priority to empower her team. That means not only empowering them to connect with customers, but also to challenge and grow themselves. “We have access to many learning programs and memberships that allow us the flexibility of learning at our own pace,” she said.

We give our team the opportunities and permission to experiment so they can learn by doing.

Josh Keegan Gross

Engineering Manager

EXPLORE AND DEVELOP

Experiment With Tech for Big Results

Josh Keegan Gross’ tech stack includes Ruby on Rails on the backend and Ember.js on the frontend. “Both are opinionated frameworks which take time to learn but allow engineers to complete feature work faster and with more code integrity,” he said. The team has been working on a new project to SimplePractice — a searchable platform of clinicians called the Monarch Directory. “This is a big new direction for us and the impact is huge,” said Keegan Gross. “Allowing people to more easily find and connect with a therapist adds a lot of value to our clinicians, company and the public at large.”

Engineers are invited to demo new technologies at lunch-and-learns and our weekly meetings regularly feature demos of something new we’re using in our stack.

What are SimplePractice Perks + Benefits

SimplePractice Benefits Overview

We take care of the people who take care of our customers. We offer 100% medical, dental, vision plans and an attractive 401k. We also offer generous PTO and wellness perks including an Employee Assistance Program (for mental health counseling, legal and financial consultation).

Culture

Volunteer in local community

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee-led culture committees

Summer hours

Employee awards

Flexible work schedule

Remote work program