Principal Product Manager - Resource Hierarchy / Access Management

Who are we?

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: 

This role will drive the vision, roadmap, and delivery of capabilities to manage resource hierarchies, including organization and project management, asset governance, self-service operations, and unified platform experiences.

You will work closely with cross-functional teams including engineering, UX, customer success, and sales to deliver scalable, secure, and intuitive solutions that improve operational efficiency and customer satisfaction.

Responsibilities

Product Lifecycle Management

• Define and evolve the product vision and strategy to support customer needs for hierarchical resource management and granular access control.
• Envision, design, and develop the best possible customer experience and incorporates the voice of the customer into the product roadmap
• Own the roadmap for core components including organization management, self-service operations, asset management, and governance APIs.
• Lead initiatives to onboard colocation products (e.g., cross connects, cabinets) for unified asset management.
• Drive convergence of customer-facing portals into a single unified experience for CSMs, CEs, and end customers.
• Collaborate with internal teams to decouple dependencies from legacy systems and streamline workflows (e.g., novation automation).
• Analyze customer feedback, usage metrics, and support data to identify pain points and opportunities for improvement.
• Partner with customer success and engineering to deliver scalable self-service capabilities that reduce support tickets and manual effort.
• Collaborates with engineers, designers and others to create a shared vision and clear goals for the product, including a well-defined product roadmap
• Defines metrics that will be used to inform product success and help drive user experience improvements
• Designs product training curriculum; leads cross-functional trainings and meetings

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 7+ years of product management experience in enterprise SaaS, cloud infrastructure, or IAM systems.
• Experience with colocation, network infrastructure, or telecom products.
• Proven track record of delivering complex platform features involving APIs, UI, and backend systems.
• Strong understanding of hierarchical data models, role-based access control, and asset management.
• Familiarity with customer success workflows and partner ecosystems.
• Experience with platform convergence and portal unification initiatives.
• Strong analytical skills with experience using metrics to drive product decisions.
• Experience working with cross-functional teams in an agile environment.
• Excellent communication and stakeholder management skills.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

The targeted pay range for this position in the following location is / locations are:

United States - Redwood City Office GHQ : 179,000 - 269,000 USD / Annual

United States - Frisco Office DAF : 155,000 - 233,000 USD / Annual

United States - CA Non-Bay Area, AK, CT, DC, HI, IL, MD, MA, NJ, NY, VA, WA : 171,000 - 257,000 USD / Annual

United States - CA Bay Area : 179,000 - 269,000 USD / Annual

United States - CA Bay Area : 179,000 - 269,000 USD / Annual

United States - CA Non-Bay Area, AK, CT, DC, HI, IL, MD, MA, NJ, NY, VA, WA : 171,000 - 257,000 USD / Annual

United States - (CO, DE, FL, GA, MI, MN,NV,NH, OR, PA, RI, TX, WI) : 155,000 - 233,000 USD / Annual

United States - (AL, AR, AZ, ID, IN, IA, KS, KT, LA, MN, MS, MO, MT, NE, NM, NC, ND, OH, OK, SC, SD, TN,UT, VE, WV, WY) : 140,000 - 210,000 USD / Annual

United States - CA Non-Bay Area, AK, CT, DC, HI, IL, MD, MA, NJ, NY, VA, WA : 171,000 - 257,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.