Principal Product Manager EX

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal Product Manager- Foundation Data Platform

Why We Have This Role

• To expand the Qualtrics Data Platform with strategic capabilities.
• Own a portion of the data platform portfolio of streaming data and data preparation tools.
• To innovate in the realm of data pipelines to enable AI powered features.
• Enable all brands to enhance customer experiences by providing accessible omni channel understanding.

How You’ll Find Success

• Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
• Building empathy for core personas/users and translating this into product specification documents.
• Collaborating with cross-functional teams to integrate feedback and iterate on tool designs.
• Utilizing data and user insights to guide development priorities and measure the impact of new features.
• Managing the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.

How You’ll Grow

• By projects that directly contribute to the objectives for Qualtrics by enabling data platform capabilities which enable strategic solutions like Qualtrics Assist and Omnichannel insights.
• Gaining expertise in the latest low code/no code technologies and AI application in workflow automation.
• Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.
• Expanding knowledge of various business tools and platforms through the integration of new extensions.

Things You’ll Do

• Lead the development of omnichannel customer interaction analytics, with a focus on AI-driven insights.
• Build and launch strategic extensions and integration for the Qualtrics xFlows Actions Platform.
• Develop innovative tools with AI capabilities to enhance the platform's automation features.
• Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.
• Prioritize customer signals and industry trends to improve product offerings.

What We’re Looking For On Your Resume

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field.
• 7+ years of experience in a product-related role, preferably in tech/software.
• 8-12 years of product management experience.
• Experience building and scaling customer-facing analytics or AI-driven insights products.
• Ability to analyze and interpret data.
• Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills.

What You Should Know About This Team

• The product team is focused on providing solutions for large-scale organizational Data and Analytics capabilities, with an emphasis on text analytics and data platform services.
• The team works closely with brands and Fortune 100 companies to enhance the experiences they provide their customers and employees. 
• This team will focus on ingesting, transforming, and storing data to make it usable for analyzing and surfacing insights from experience data to drive action.

Our Team’s Favorite Perks And Benefits

• Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
• Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
• The satisfaction of empowering large networks through technology.
• The opportunity to work with a diverse range of influential brands.
• A role that encourages personal growth and initiative within a growing business area.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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