Principal Microsoft Instructor

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary:
* CDW is seeking a Principal Microsoft Instructor to deliver high-quality training programs, oversee quality assurance, and conduct both in-person and virtual instructor-led training in multiple technical areas. This role will enhance the quality and relevance of our training programs, improve customer satisfaction, and contribute to developing a skilled workforce capable of addressing current and future cyber security challenges. The ideal candidate will have a master's degree or equivalent work experience, over ten years in a cyber security or IT role, and ten years of experience as an instructor or professor, with advanced subject matter expertise in two or more technical areas.
* What you will do:
* Is qualified to deliver 5 or more unique courses in at least 2 technical categories within their specialty area.
* Oversees quality assurance in 1 or more areas of technical instruction.
* Conducts in person and virtual instructor-led training in three or more technical topic areas.
* Accurately identifies skill level of participants and aligns delivery of course material to match individual students' needs.
* Manages technical course development including course manuals, labs, scenarios, tests, and final exams in 3 or more areas of expertise.
* Demonstrates consistent classroom and student management to ensure a positive, successful learning environment.
* Leads research in an area of technology relevant.
* Leverages deep technical expertise and solid understanding of industry to recommend current and future areas of instruction aligned to market needs.
* Tailors complex deliveries to individual market sector's concerns, needs, and training aligned outcomes.
* Applies knowledge and experience to bring relevant, real-world examples to each course delivery.
* Engages with larger ITS team to understand GTM themes and applies these to shape curriculum.
* Advises senior leadership of emerging technical and industry trends, aligning learning portfolio to enable just-in-time skills adoption.
* Ensures instructors within area of specialty are meeting delivery and CSAT performance goals and provides appropriate coaching to remediate challenges.
* Mentors and provides technical oversight to instructors.
* Owns the development and update lifecycles for all courses in their area of expertise.
* Manages several tasks, projects and client deliverables effectively, efficiently and on time, with accuracy to details and tasks.
* Identifies problems and proactively resolves the problems in a way that avoids adverse impact of issues.
* Owns outcome until issues are completely resolved, communicates with team regarding incidents, actions, and resolution.
* Employs creative solutions to resolve delivery impacting issues.
* Adheres to all delivery policies as outlined in the Instructor Handbook, contributes to new policies and procedures in same to remediate any reoccurring instructor issues.
* Follows all client policies and procedures while onsite.
* Researches future direction of technology relevant to cyber security and incorporates new topics in the development and delivery of cyber content.
* Manages one or more technical areas within the training portfolio.
* Ensures instructors within area of specialty are meeting delivery and CSAT performance goals and provides appropriate coaching to remediate challenges.
* Mentors and provides technical oversight to instructors.
* Participates in team interviews to ensure the best candidates are hired.
* Serves as Subject Matter Expert answering technical content and learning objective questions from prospective clients during the sales process.
* Manages the new instructor training program.
* Delivers clear, convincing, and well-organized presentations; projects credibility and poise even in highly visible, adversarial situations.
* Relates to variety of diverse styles of people; open to differences; treats differences respectfully; ability to find common ground.
* Demonstrates exceptional, effective classroom communication skills
* Monitors learner progress during instruction, administer tests, evaluate attainment of end-of-course objectives.
* Selects and modifies presentation strategies to ensure learner understanding, manage time available for course, facilitates opportunities for learner success, and resolver learner behavior problems.
* Identifies and adapts delivery style and methodology to accommodate all levels of learner.
* Pursues advanced training, attends technical conferences and demonstrates technical development to keep their skills and subject matter expertise up to date.
* Conducts or Leads individual and group research in their area of expertise for publication or presentation.
* Researches future direction of relevant technology and pursues new topics or courses relevant to current and future customers.
* May serve in or lead one or more industry groups or associations.
* What we expect of you:
* Microsoft Certified Trainer
* Current Microsoft Certifications in 2 or more specialty areas
* Qualified to teach 5 or more Microsoft courses in one of more of these areas: Security, M365, Copilot, or Azure.
* Master's Degree, 7 or more years in a cyber security or IT role, 7 or more years as an instructor or professor with advanced subject matter expertise in two or more technical areas,
* OR
* 13 years or more in a cyber security or IT role, to include 7 or more years as an instructor or professor with advanced subject matter expertise in two or more technical areas
* Experience tailoring training delivery to various commercial, military and government audiences.
* Experience developing multi-course/learning path plans of instruction.
* Experience developing and managing training delivery Quality Assurance program components.
* Experience delivering technical training courses 30+ hours in length for 20+ learners.
* Experience managing learning experiences across: LMS, web conferencing platforms, virtual labs (including Vsphere, VMWare, or other virtualization platform), and CRM.
* Experience managing classes of learners with varied technical backgrounds.
* Experience setting and managing client delivery expectations across one or more program areas of a training portfolio.
* Experience managing a major partner/client/contract program.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.