Senior Manager, Insights - Central Pubsports Insights

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is essential to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

You will be joining as a Senior Manager for the Central Pubsports Insights team, which supports the PubSports organization at Riot that includes all the teams in Publishing, Esports, Player Platform etc. You will lead and support our Insighters in leveraging data and competitive intelligence to inform the strategic direction of high opportunity areas within PubSports. Your team will create a technical foundation for timely, high-quality insights, collaborating with game insights leadership to facilitate their reporting needs as well as cross-Pubsports measurement systems. Your scientific skill set, strong communication skills, organizational rigor, and leadership capabilities will ensure that we have a high-functioning Insights team that can help our PubSports partners and stakeholders make data informed decisions. 

• Define, centralize, and steward KPI systems and dashboards across game teams and Pubsports functions.
• Operationalize cross-game segmentation models and player journey frameworks in combination with Ecosystem Insights, Pubsports game-oriented leads, and additional cross functional teams.
• Partner closely with data engineering as an embedded function to implement scalable pipelines and integrations for content and platform performance tracking, including implementing AI and automation experimentation to improve speed and quality of reporting as needed.  
• Identify as well as investigate key problem or opportunity spaces and formulate recommendations and strategies for whether and how to pursue these.
• Collaborate with initiative producers and Insights teams to understand the product context and steward changes on the ground.
• Serve as an analytics craft expert across Pubsports insights, including looking for ways to uplevel and upskill the team, bringing new methodologies and expertise areas to the group, and holding a strong craft bar for quality of skill sets.
• Lead a high-performing team of Insighters, championing craft standards, collaboration, and strategic problem-solving across Riot’s Insights organization

• 8+ years experience in data analytics, business strategy, management consulting, or related fields.
• 3+ years experience in a leadership role. 
• Proven experience designing and scaling KPI frameworks and experimentation systems in a matrixed or otherwise complex environment. 
• Applied experience in large-scale data analysis, such as significance testing, clustering (e.g., k-means, latent class analysis), regressions, propensity score matching, and other advanced statistical methods as needed.
• Strong working knowledge of SQL, Python/R, data modeling, and dashboarding tools (e.g. Tableau, Hex).
• Experience working with data engineering, product leadership, publishing teams, and senior stakeholders to align on metrics and delivery.
• Strong executive communication skills with a demonstrated ability to influence senior leadership. Proven ability to present to and partner with both technical and non-technical audiences, including data engineering teams and senior management.

• Familiarity with AI/ML models for workflow optimization and automation.
• Graduate degree in analytics, statistics, engineering, or related field.

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.