Principal Implementation Architect

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Implementation Services
The Atlassian Implementation Services team is a regionally-distributed team that delivers hands-on solution and product implementation services for our most complex strategic customers. Implementation Consultants execute configurations, partner with Advisory Services and ecosystem partners, and bring tangible solutions to customers, directly in their environment. This role is a hands-on-keyboard and requires strong consultative skills.

• Design implementation specifications and service assets for new Implementation Service Products.
• Update and maintain service product artifacts to ensure relevance and accuracy.
• Customize implementation service specifications to meet the engagement needs of the most complex customers, coordinating activities of multiple Implementation Consultants.
• Enable and mentor fellow Implementation Consultants, as well as channel partners, to deliver service products effectively.
• Engage in pre-sales consultations and scoping calls with customers.
• Create, review, and approve estimates for custom-scoped Statements of Work (SOWs.)
• Act as a subject matter expert (SME) for multiple Atlassian products and services.
• Evaluate service-specific Key Performance Indicators (KPIs) and recommend improvements.
• Provide expertise and support to the broader Implementation Services team.
• Communicate effectively with customers, prospects, internal stakeholders, and partners.
• Travel up to 20% for internal and customer-facing engagements.

Required Background

• 10+ years of enterprise professional services delivery in a customer-facing role, with at least 7 years hands-on.
• Experience with custom Statement of Work scoping.
• ITIL Certification(s)

Preferred Service-Specific Experience (Cloud Migration, JSM, etc.)

• Experience implementing and/or administering Atlassian Cloud (Jira, JSM, Confluence, Crowd, Guard, etc.).
• Experience with Atlassian's Cloud deployment/migration process, subscription tiers, and hybrid SaaS/on-premise models.
• Experience with 3rd party and marketplace integrations for Jira Service Management.
• Background in IT operations roles (request, asset, incident, problem, change, and/or knowledge management).

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $180,000 - $235,000
Zone B: $162,000 - $211,500
Zone C: $149,400 - $195,050
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .