Customer-facing, hands-on engineering role to enable Arm-based server SoCs: support system bring-up, firmware and Linux enablement, performance analysis, benchmarking, PoCs, TCO and deployment, and relay customer feedback to product and architecture teams.
About
Arm is seeking a Senior Field Application Engineer (FAE) to drive server SoC adoption by working hands-on with end-customer engineering teams. This is a deeply technical, customer-facing role focused on system bring-up, software enablement, interface integration, and performance optimization on Arm-based server SoCs and platforms.
You'll work at the intersection of hardware, software, and systems workflows, helping customers optimize workloads on Arm-based servers and infrastructure platforms.
In this role, you will be the technical bridge between Arm's internal architecture, product, and software teams and customer engineering organizations. You will help customers evaluate, adopt, and deploy Arm-based server SoCs by providing deep technical guidance across hardware, firmware, OS, and workload performance.
You will engage directly with customer architects, platform engineers, firmware teams, OS/kernel teams, and performance engineers to support demoing, evaluation, qualification, and large-scale deployment of Arm-based server systems.
This role is highly customer-facing, hands-on, and impact-driven.
Key Responsibilities
Who You Are
Required Qualifications
Preferred Qualifications
Salary Range:
$253,300-$342,700 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Arm is seeking a Senior Field Application Engineer (FAE) to drive server SoC adoption by working hands-on with end-customer engineering teams. This is a deeply technical, customer-facing role focused on system bring-up, software enablement, interface integration, and performance optimization on Arm-based server SoCs and platforms.
You'll work at the intersection of hardware, software, and systems workflows, helping customers optimize workloads on Arm-based servers and infrastructure platforms.
In this role, you will be the technical bridge between Arm's internal architecture, product, and software teams and customer engineering organizations. You will help customers evaluate, adopt, and deploy Arm-based server SoCs by providing deep technical guidance across hardware, firmware, OS, and workload performance.
You will engage directly with customer architects, platform engineers, firmware teams, OS/kernel teams, and performance engineers to support demoing, evaluation, qualification, and large-scale deployment of Arm-based server systems.
This role is highly customer-facing, hands-on, and impact-driven.
Key Responsibilities
- Serve as a primary technical interface between Arm and end customers evaluating or deploying Arm-based server SoCs.
- Support customer bring-up, evaluation, and production deployment of Arm-based server platforms.
- Provide technical guidance across system architecture, SoC integration, firmware, boot flows, and Linux enablement.
- Assist customers with performance analysis, benchmarking, and workload optimization on Arm server platforms.
- Assist with TCO analysis based on customer configurations .
- Experience in triaging issues at customer site and engaging with core engineering teams to drive resolution .
- Drive proof-of-concept (PoC) engagements to demonstrate performance, efficiency, and total cost of ownership benefits of Arm-based servers.
- Capture customer feedback and requirements, and relay insights to Arm product, architecture, and ecosystem teams.
- Develop and deliver technical documentation, best practices, and customer-specific enablement materials.
- Deliver technical presentations, workshops, and training sessions to customer engineering teams and decision-makers.
- Support competitive analysis and positioning to help customers understand Arm's differentiation in the server SoC landscape.
Who You Are
- A technically strong engineer who enjoys working directly with customers and influencing platform adoption.
- Comfortable discussing system-level architecture and diving deep into low-level technical details when needed.
- Experienced in guiding customers through evaluation and deployment of complex infrastructure technologies.
- Clear communicator who can translate complex technical concepts into actionable guidance for diverse audiences.
Required Qualifications
- Bachelor's degree (or higher) in Computer Engineering, Electrical Engineering, Computer Science, or a related field.
- Experience working with server SoCs, CPUs, or infrastructure platforms in a customer-facing or enablement role.
- Strong understanding of server system architecture (CPU cores, memory subsystems, interconnects, I/O).
- M inimum 5 years ' h ands -on experience with Linux system bring-up, debugging, performance analysis and toolchains .
- Hands on experience with server deployment in data-centers , including debugging/troubleshooting field issues .
- Ability to travel to customer sites as needed ( approximately 20 -30%).
Preferred Qualifications
- Experience supporting hyperscale or enterprise customers in server, cloud, or data center environments.
- Familiarity with Arm server architectures (e.g., Neoverse) and Arm-based SoC platforms.
- Experience with firmware, boot loaders, or low-level software (UEFI, BIOS alternatives, BMC, etc.).
- Background in performance engineering, benchmarking, or workload optimization.
- Experience collaborating across sales, product, and engineering teams.
Salary Range:
$253,300-$342,700 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Top Skills
Linux,Linux Kernel,Uefi,Bios,Bmc,Arm Neoverse,Server Soc,Firmware
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