At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring a fixed-term Principal, Employer Partner Services to provide parental leave coverage for 10 months. As a Principal, Employer Partner Services, you are the backbone of account strategy and decision-making. You are the senior owner across a large group of accounts. You’re able to move between account strategy and operations/execution. This role is primarily responsible for managing Account Director(s), representing the Employer Partner Services team in cross functional workstreams, supporting the development of team members, elevating Employer Partner/industry-wide insights to leadership to inform Guild internal teams, and efforts that advance the function.
Responsibilities
- Lead Director(s) and overall account strategies, outlining a clear roadmap for success across Guild’s commercial outcomes, the employer’s strategic initiatives, and their employees’ educational goalsManage renewal and up-sell processes in support of these goals
- Own, shape and lead distinct areas of focus for EPS team improvement.
- Responsible for EPS' progress towards these strategic pillars, measured by OKR attainment
- Manage cross-functional client teams to ensure high quality and efficient delivery of overall client service
- Develop long-term strategic relationships with current and new employer partners at the Vice President and C-Suite level, identifying the unique needs and how they can best be served by Guild’s offeringsCollaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns
Required Experience
- 10+ years of total experience in management consulting, software-as-a-service client services or similar
- Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
- Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
- Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
- Strong commercial orientation, with experience leading up-sell and/or consumption-based growth
- Experience on new sales welcome but not required
- Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
- A drive to work hard and a plan for how you can refresh/recharge while working in a startup
- Examples of how you’ve successfully taken a data-driven approach to account management to increase client satisfaction
We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $185,000 - $200,000. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
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