Principal Digital Experience Management

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
Responsible for overseeing the definition of the digital experience across web/mobile platforms by leading projects through the full development life cycle that involve large cross-functional teams and external agencies. Assess opportunities in the digital space by monitoring competitive trends, understanding consumer needs and finding best practices across the financial services industry to identify innovative solutions that will support the organization's digital strategy and business goals. Actively manages risk and customer-impacting issues within the day-to-day role, escalating issues to management when appropriate.
How You'll Do It
• Manages all aspects of the digital experience, including feature definition, user experience design, information architecture and content for web and mobile platforms. Delivers a consistent and satisfying digital experience at all customer touchpoints. • Defines scope of digital initiatives and produces detailed business requirements and wireframes that will drive development, testing, deployment, and ongoing measurement.• Manages project plans and leads projects through the full lifecycle, which requires extensive cross-functional involvement, approvals and support from Technology, Operations and Law & Compliance. • Conducts baseline industry, competitive and consumer research to develop comprehensive and compelling business cases for new digital initiatives to support business goals. • Identifies and monitors key performance indicators, end user adoption and usage of key features that improve user experience and drive financial results. Effectively communicates key success metrics to leadership.• Negotiates and manages agency partnerships and consultants to develop, as well as further enhance digital strategies. Manages expense forecasting and billing of programs to ensure quality and accuracy.• In adherence with company policy, coordinates closely with Operations, Technology and Law & Compliance teams to define processes, training, communications, and controls. Defines and publishes digital standards and guidelines. • Manages search engine optimization (SEO) strategy to improve ranking for business defined keywords• Develops extensive knowledge of content management system to effectively test and optimize website and landing pages to achieve business' goals
Qualifications You'll Need
The Basics

• Bachelors Marketing, Information Technology or related
• 6+ years Marketing, Digital Marketing, Information Technology, UX Design or related
• In lieu of degree must have at least 8+ years experience in Marketing, Digital Marketing, Information Technology, UX Design or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• No
• Primarily perfmed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Bonus Points If You Have
If we had our say, we'd also look for:
• Master's Degree in Marketing, Digital Marketing, Information Technology, UX Design, or related field • 8+ years of experience in Marketing, Digital Marketing, Information Technology, UX Design, or related • Experience with Adobe Experience Manager, Adobe Target and Adobe Analytics• 2+ years of experience in people management
External applicants will be required to perform a technical interview.
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline:
The application window for this position is anticipated to close on Mar-17-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance ( LA County Fair Chance ).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.