COMPANY OVERVIEW
Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.
POSITION SUMMARY
As a member of the Preferred Technical Support Team, you play a key role in the daily success of our customers. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability . You will join an enthusiastic, fast-paced, and dynamic team. Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment.
KEY RESPONSIBILITIES
- Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction;
- Thinking outside the box to effectively solve customer concerns and issues;
- Continually learn and improve your knowledge of Domo’s platform to help provide an exceptional interaction;
- Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved.
JOB REQUIREMENTS
- Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training;
- Exceptional ability to build trust and communicate with customers in order to fully meet their needs;
- Advocate for our strategic customers with internal teams and during account planning;
- Strong SQL experience;
- 3 - 5 years of experience in technical support or software application support;
- Experience with one or more of the following is highly preferred: programming languages, relational databases, HTML / Java Script / content development;
- Excellent verbal (telephone) and written communication skills and professional etiquette;
- Flexible and adapts well to rapid change;
- Availability to travel up to 20% to customer locations (safety and business need permitting).
LOCATION: American Fork, UT or Remote
BENEFITS: https://www.domo.com/company/careers/culture
Domo is an equal opportunity employer.
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