Pre Sales Support Specialist

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:
The Pre Sales Support Specialist is responsible for driving medium to high-profile deals that require product/services level industry expertise and an in-depth understanding of GTT internal systems in order to process quote requests and projects in CMD. The position will also assist in project managing the opportunities through the life cycle of quoting (facilitate the timely input from the Quoting and Supplier Management Teams) and presenting the outputs to the Pricing Team.

Job Scope/Supervision:
The Pre Sales Support Specialist will interface with varying levels in the business from Sales reps to SVPs.
Duties and Responsibilities:

• Ensure completion and accuracy of quotes to enable and assist with SOF creation from quote tool for complex orders.
• Ensure that the team members are properly trained in all facets of their job responsibilities, including systems training, product knowledge, business process knowledge, client care and best practices
• Engage with Quoting Managers to monitor the completion of projects to meet timelines. Excellent relationship and stakeholder management skills.
• Utilizes expertise to create projects logically, ensures data integrity of requests, and works with stakeholders to ensure accurate information

Required Experience/Qualifications:

• GED or High School diploma. Bachelor’s or associate degree from an accredited university or equivalent experience is preferred
• Experience working in an Order or Data Entry capacity
• Telecommunications or technical product experience
• Possess and have demonstrated proficient computer experience in Microsoft Office suite with proficient working knowledge of data scrubbing and reconciliation in Microsoft excel; willing and capable to learn how to use a proprietary CRM system​
• Working knowledge of the Internet and website navigation
• Be able to multi-task and prioritize the duties required
• Exhibit effective oral and written communication skills

Core Competencies

• Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Risk Management: Knowledge of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Knowledge of Product Line: Knowledge of methodologies, tools, and techniques for specific products; ability to develop product line processes and strategies.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented.
• Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement:

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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