The Solutions Engineer will provide pre-sales technical support and develop product demonstrations, leading proof of concepts for customer experience management solutions.
😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About The Role
As a Solutions Engineer, you are the technical powerhouse behind the Quantum Metric sales team. You will masterfully blend deep product expertise with a strategic, consultative approach to guide prospective customers from initial discovery to a signed deal. You will be the trusted advisor who bridges the gap between complex customer challenges and our industry-leading solutions. In this pivotal role, you will:
Architect Solutions: Partner with Account Executives to understand a prospect's critical business issues and design tailored, value-driven demonstrations that showcase the unique power of Quantum Metric.
Drive Technical Wins: Lead the entire technical validation process, from discovery and solution design to executing successful Proof of Concepts (POCs) that secure the confidence of both business and technical stakeholders.
Act as the Expert: Serve as the go-to subject matter expert on our platform and the competitive Customer Experience landscape for customers, partners, and internal teams.
Be a Trusted Advisor: Articulate complex technical concepts and business value to a wide range of audiences, from C-level executives to hands-on engineers, establishing yourself as a credible and reliable partner.
🔧 Responsibilities
- Partner with Account Executives as the technical co-owner of your region's opportunities, co-developing and executing strategies to qualify, advance, and close new business.
- Lead the technical discovery process to expertly diagnose customer pain points and business objectives, translating them into a clear and compelling solution vision.
- Architect and deliver customized product demonstrations and Proof of Concepts (POCs) that prove the tangible business value and technical superiority of the Quantum Metric platform.
- Own the technical win by serving as the definitive subject matter expert on our platform, the competitive landscape, and relevant customer use cases for everyone in the room—from practitioners to C-level executives.
- Embrace our dynamic, "all-hands-on-deck" culture by contributing to cross-functional initiatives, such as creating white papers, informing product strategy, or developing new training materials.
- Travel up to 25% across North America and LATAM for customer meetings, industry events, and team collaboration.
💡 Requirements
- Experience: 3-5 years of experience in a customer-facing technical role such as a Solutions Engineer, Sales Engineer, or Solutions Architect, preferably within an enterprise SaaS environment.
- Technical Acumen: Strong, hands-on understanding of the modern web technology stack, including HTML, CSS, and JavaScript. You should be comfortable discussing modern frameworks (e.g., React, Angular, Vue.js) and website architecture.
- Communication Skills: Exceptional presentation and communication skills, with a proven ability to command a room and articulate complex technical ideas to both business leaders and technical practitioners.
- Sales Drive: A genuine passion for the technical sales process and a track record of successfully managing multiple competing priorities (demos, POCs, RFPs) in a fast-paced, evolving environment.
- Personal Attributes: You are ambitious, highly self-motivated, and possess the emotional intelligence (EQ) and discipline to thrive in a remote work setting. You are coachable and have a strong desire for continuous professional growth.
- Industry Knowledge: Foundational knowledge of the digital analytics and optimization space, with familiarity with tools like Adobe Analytics, Google Analytics, Optimizely, etc.
- Mobile Expertise: Experience with the architecture or development of native (iOS/Android) or hybrid mobile applications (e.g., SwiftUI, React Native, Jetpack Compose, Kotlin, and Flutter).
- Domain Experience: Direct experience working with other vendors in the Customer Experience Management (CXM) or Digital Experience Analytics space.
- Language Skills: Business proficiency in Spanish is a significant plus for engaging with our LATAM market.
- Compensation: $140-200K OTE
Bonus Points For (Preferred Qualifications):
🏆 Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunities
Rewards and recognition programs
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
#LI-REMOTE #BI-Remote
Top Skills
Adobe Analytics
Angular
Ember
Google Analytics
HTML
JavaScript
Meteor
React
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