The Post-Sales Operations Manager optimizes post-sale processes, manages operations, provides insights, and ensures data hygiene within the Customer Excellence team.
About the role:
Hybrid - Burlington, MA (3 days in office)
Dates - March 1, 2026 - October 31, 2026
We are seeking a Post-Sales Operations Manager to join our Business Operations team on a temporary basis to cover maternity leave. This role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Excellence organization.
You’ll manage core processes, performance metrics, and systems, and partner closely with Customer Excellence leadership to support day-to-day operations and ongoing initiatives. This role offers hands-on experience in a fast-paced environment and the opportunity to make a meaningful impact during the coverage period.
Roles & Responsibilities
- Partner with the AVP of Customer Success to optimize post-sales processes that drive customer experience, value realization, and regional effectiveness.
- Own day-to-day Customer Success operations and collaborate cross-functionally to improve efficiency and consistency.
- Deliver data-driven insights to Post-Sales and company leadership by translating complex data into clear, actionable recommendations, while ensuring strong data hygiene and governance.
- Identify at-risk renewals and support CSM playbooks, escalation paths, and proactive risk mitigation
- Build and maintain dashboards/KPIs that enable visibility into health, adoption, risk, and revenue performance.
- Serve as the subject matter expert for CS tech stack (CRM, adoption tools, support platforms, survey/feedback systems).
- Enable teams through clear processes, documentation, and tool alignment to improve CSM productivity
- 3+ years of experience in Customer Success Operations, Business Operations, Revenue Operations, or a similar role in a fast-growing organization (required)
- Strong Salesforce expertise, including flows, formulas, reports, custom views, and dashboards
- Experience partnering with management and senior leadership
- Strong reporting skills with experience in data hygiene, analytics, and governance
- Ability to manage multiple priorities and projects in a deadline-driven environment
- Solid understanding of revenue processes and Customer Success best practices
- Excellent communication and interpersonal skills
- Self-motivated, detail-oriented, analytical, with a can-do attitude
- CPQ experience is a plus
Top Skills
Adoption Tools
CRM
Salesforce
Support Platforms
Survey Systems
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
As a Staff Site Reliability Engineer, you'll oversee Zscaler production data center services, optimize code, and ensure cloud service availability and performance. Collaborate with cross-functional teams to improve processes and resolve escalated issues.
Top Skills:
BashDnsFirewallsGrafanaHTTPIcmpLoad BalancingNagiosOsi ModelPrometheusPythonTcp/Ip
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The AI Solution Architect will design and deliver AI architectures and solutions, leading architectural design sessions and developing proofs of concept to support customer journeys.
Top Skills:
Ai ArchitectureIntegration FrameworksWorkflow Automation
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves managing customer relationships, improving satisfaction, preventing churn, and providing governance guidance while integrating AI solutions.
Top Skills:
AIServicenow
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
