Post Sales Enablement Manager

We’re seeking a Post-Sales Enablement Manager to strengthen client & resident support (via —Customer Experience (CX), Customer Support (CS), and Data Managers—to deliver consistently exceptional results. In this highly cross-functional role, you’ll design and execute enablement programs that drive customer activation and adoption (via CX), strengthen resident support (via CS), and enable accurate, effective data flows (via Data Managers). Your work will help us scale our “Triple Win” impact as we grow.

Key Responsibilities

• Develop and execute a post-sales enablement strategy, focused on customer activation, adoption, retention, and operational excellence.
  

• Serve as a connector between Implementation, CX, CS, and Fulfillment to align resources and best practices.
  

• Partner with Post Sales teams specifically CSMs and CS to lead a culture of coaching through stakeholder alignment and directly with IC's to make client interactions more impactful.
  

• Build enablement resources and workshops that equip the CX team to facilitate meaningful conversations, track adoption metrics, and deliver consultative guidance to customers.
  

• Collaborate with the Customer Support (resident support) team to deliver enablement and ongoing training that improves issue resolution, enhances resident satisfaction, and upholds our “Triple Win” values.
  

• Maintain an up-to-date knowledge base and empower CS to handle new products, updates, and challenging situations effectively.
  

• Work with Data Managers to ensure they have the resources and processes needed for accurate, efficient data flow and internal reporting.
  

• Facilitate knowledge transfer and process training as workflows evolve, ensuring all post-sales teams benefit from accurate and timely data.
  

• Design and update onboarding and continuous learning programs for all post-sales teams, ensuring they are prepared to deliver value at every step of the customer journey.
  

• Own the development and maintenance of centralized enablement resources, including playbooks, FAQs, process guides, and product updates.
  

• Establish and manage feedback loops across all teams to identify enablement gaps, program effectiveness, and opportunities for iteration.
  

• Track, analyze, and report on enablement program impact, making recommendations for ongoing improvements.
  

• Collaborate with Product, Implementation, Marketing, and Sales to ensure consistent communication and a seamless customer journey from activation through support.
  

• Champion customer insights and post-sales team feedback in go-to-market, product, and process discussions.
  

• Show growth through activations trending upwards and execute data and analytics to measure success and roi of trainings

• Decrease customer churn by creating understanding and product/service buy-in

• Reduces Failure to launches but keeping customers excited and educated as well as making sure they truly understand the value of what we are providing

About you

• 5+ years’ experience in enablement, post-sales, CX, CS, implementation, or training roles (preferably in SaaS, PropTech, or fast-growth tech environments).
  

• Proven experience designing and delivering enablement programs for cross-functional teams.
  

• Analytical, data-driven mindset with strong reporting skills.
  

• Excellent communication, facilitation, and cross-team collaboration abilities.
  

• Passion for building customer-centric, high-performance cultures. Where CX teams feel equipped and supported to guide in customer facing conversations and account management.
  

• Experience in property management, B2B SaaS, or customer-facing operations is a plus.
  

Remote Work Statement

This is a remote-first, work-from-home position with required bi-annual in-person company meetings (business travel covered by Second Nature). You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.
AI Innovation

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

📍 Location: Work Remotely from anywhere in the US

📆 Flexibility: Open PTO and sick days

🤩 Culture: Diverse, inclusive, supportive, and growth-focused

🚀 Growth: Be part of a fast-growing team building a new category and making a real difference

💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission

• Pirate Ship, Not A Cruise Ship: We are innovators who move quickly and decisively.

• Extreme Ownership: We own our results and act with integrity.

• Grow the Pie: We deliver real outcomes for customers and stakeholders.

• Massive Growth Takes Massive Growth: We seek out challenges and learn from them.

• Purple Heart: We normalize the rebound and value resilience.

• Be a Moment-Maker: We always look for ways to do the most we can.
  

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.