Portfolio Operations Manager, Commercial

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
• Manage client relationships and provide professional expertise around preventive and corrective maintenance to maximize production. 
• Oversee a portfolio of 100-150 MW of distributed solar assets, driving efficiency and maximizing output (post -installation and PTO). 
• Provide professional summary and deep explanation, as needed, of monthly asset performance 
• Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.
• Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence.
• Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
• Create and manage tickets for planned and unplanned service activities.
• Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.
• Manage RMA processes and replacement of faulty components, including delivery and returns of equipment.
• Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro.

Who You Are

• Excellent written communication skills including professional email etiquette with an eye for relationship building 
• Exceptional verbal communication skills with previous experience in client success or customer service
• Strong interpersonal, communication, and organizational skills
• Professionally minded; focusing on quality and quantity of deliverables
• Thrive in a fast-paced, growth-mode environment 
• Highly organized and capable of driving multiple projects simultaneously
• Strong technical understanding of business operations 
• Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
• Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client.
• A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry.
• Strong attention to detail and accuracy
• Enjoys change and can quickly adapt to the needs of the business and team
• Ability to stay cool under pressure

Experience You’ll Need

• 1+ years of experience in Commercial operations and maintenance, asset management, field service management or account management. 
• 2+ years of experience in the solar energy industry 
• 3+ years of professional experience with proven professional acumen 
• Proven experience with client success and customer service
• Experience with solar monitoring DAS platforms and alerts.
• Experience reading and interpreting solar system design drawings.
• Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.

Experience That's a Plus

• 3+ years of solar experience
• 2+ years of Commercial post installation experience

Work-life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the next roles in this career track:
• Senior Portfolio Operations Manager or
• Portfolio Operations Lead
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.