Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.
This role is for one of our clients
Compensation: $80 per hour
We are partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.
We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.
Requirements
What You'll Do
- Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
- Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
- Write "golden" reference responses at experienced insurance-operations quality
- Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
- Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
- Provide written feedback the research team uses to improve model behavior
- Participate in onboarding office hours and calibration sessions
You're a Good Fit If You
- Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
- Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
- Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
- Can translate policy and procedural requirements into precise operational steps
- Demonstrate excellent written communication, process discipline, and high attention to detail
- Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
Bonus Qualifications
- Experience across multiple P&C lines or insurance platforms
- Billing, premium audit, producer licensing, or forms-management experience
- Experience implementing or testing a policy administration system
- Lean, Six Sigma, project-management, or operations credential
- Experience leading service teams or establishing operational controls
Role Highlights
- Minimum 20 hours per week (ideally 40+)
- Role starts immediately, applications reviewed on a rolling basis
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Lead the design and implementation of deterministic and agentic security automation systems for Falcon Complete MDR. Build scalable services, data pipelines, integrations, and workflows that accelerate threat detection, investigation, triage, and response. Collaborate with analysts and engineering stakeholders, improve reliability and monitoring, participate in on-call rotations, mentor engineers, review designs and code, and establish technical standards for AI-powered security operations.
Top Skills:
Agentic Ai SystemsAWSAzureC++Ci/CdCloud Observability ToolsCrowdstrike FalconDockerGCPGitGoJavaJavaScriptKafkaKubernetesLlmsOciPostgresPowershellPythonSIEMSoarUnix
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Monitor, investigate, and respond to security detections across endpoint, identity, email, network, and cloud environments. Analyze EDR telemetry, logs, forensic artifacts, malware, and Microsoft 365 incidents to determine compromise scope and recommend remediation. Communicate findings and guidance to customers, improve detection and response processes, and use scripting and AI technologies to streamline investigations.
Top Skills:
Active DirectoryBashEdrLinuxmacOSMicrosoft 365Microsoft Entra IdMitre Att&CkOktaPowershellPythonSIEMWindows
Artificial Intelligence • Cloud • Information Technology • Consulting
Leads HPE’s Canadian Presales Engineering organization, setting strategy, managing budgets and resources, developing technical sales leaders, and driving revenue growth. Builds executive customer and partner relationships, aligns presales teams with sales and product organizations, influences product direction, and ensures operational excellence across Canada and global counterparts. The role requires strong business acumen, enterprise technology expertise, cross-functional leadership, and travel across Canada, the United States, and internationally.
Top Skills:
AIEnterprise TechnologyHybrid CloudNetworking
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
